Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ericka Beltre

Distrito Nacional

Summary

Proven track record in customer service and problem-solving, exemplified at Concentrix with enhanced customer loyalty through empathetic dispute resolution. Skilled in active listening and critical thinking, achieving high retention rates. Demonstrated ability to handle sensitive information at Sergio Batista Y Asoc, showcasing confidentiality and multitasking prowess.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Concentrix
05.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Housekeeping and Laundry Attendant

Westmark Hotel
06.2021 - 08.2021
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.

Secretary

Sergio Batista Y Asoc
01.2021 - 05.2021
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Education

High School Diploma -

Politecnico San Pablo
San Juan De La Maguana

No Degree - English

MESCYT
San Juan De La Maguana

Bachelor`s Degree - Modern Languages Mention English

UASD
San Juan De La Maguana
05.2026

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Languages

Spanish
Native language
English
Upper intermediate
B2
French
Elementary
A2

Timeline

Customer Service Representative

Concentrix
05.2023 - Current

Housekeeping and Laundry Attendant

Westmark Hotel
06.2021 - 08.2021

Secretary

Sergio Batista Y Asoc
01.2021 - 05.2021

High School Diploma -

Politecnico San Pablo

No Degree - English

MESCYT

Bachelor`s Degree - Modern Languages Mention English

UASD

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Ericka Beltre