ERIC TONER
12 de Haina,FL
Summary
Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue.
Overview
6
6
years of professional experience
Work History
IT Technician
SPECTRUM
MIAMI, FL
05.2021 - 05.2024
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Performed system backups and restores as required.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Maintained positive working relationship with fellow staff and management.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Answered user inquiries to resolve computer software or hardware operation problems.
IT Specialist
VERIZON
NAPLES, FL
06.2018 - 03.2021
- Installed operating systems, applications, patches, updates. as needed.
- Assessed issues to determine appropriate troubleshooting methods for remediation.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Monitored network performance and identified areas for improvement.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
Education
Bachelor of Science - Information Operations/Joint Information Operations
DEVRY UNIVERSITY
NEW YORK06-2019
Skills
- Application installations
- Debugging
- Hardware Installation
- User Training
- System Administration
- Technical Support
- Software configuration
- Remote Support
- Software updating
- Network Security
- Data Recovery
- Information Security
Timeline
IT Technician
SPECTRUM
05.2021 - 05.2024
IT Specialist
VERIZON
06.2018 - 03.2021
Bachelor of Science - Information Operations/Joint Information Operations
DEVRY UNIVERSITY
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