ENOUSE ETIENNE
New Brunswick, Canada
Summary
Goal-oriented senior sales representative with over 6 years of experience in the tourism industry, specializing in sales, customer service, and digital marketing. Successfully managed international clients from Canada, the USA, Latin America, and Europe, consistently exceeding sales targets and earning recognition as a top performer. Committed to delivering exceptional travel experiences and building strong customer relationships. Recently obtained Canadian permanent residency and planning to relocate to New Brunswick soon. Looking forward to transitioning into the role of an independent travel agent to further pursue my passion for travel. With a personal goal of visiting over 12 countries, I have gained valuable cultural insights and deepened my expertise in international tourism.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Sales Representative
NexusTours
06.2018 - 10.2024
- Managed travel packages and excursions for clients from Sunwing (Canada) and Vacation Express (USA).
- Mentored junior sales representatives, improving overall team performance and productivity.
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
- Provided travel consultation and itinerary planning for diverse international clientele from North America, Europe, and Latin America
- Ranked among the Top 5 best Sales Representatives In the company
- Awarded Best Sales Representative For exceptional performance in the Dominican Republic branch February 2019
- Coordinated daily meetings and travel planning sessions to enhance client experiences in French, English and Spanish
- Successfully handled customer payments, complaints, and resolution processes to ensure customer satisfaction
Technical Manager - Administration & Asset Management
Collège Pratique du Nord
02.2016 - 08.2017
- Supervised procurement and managed school supply inventory
- Developed and optimized budgeting and financial reporting processes
- Coordinated internal requests and streamlined resource management procedures
Accounting Assistant
DRAY Supermercado
03.2015 - 09.2015
- Managed general accounting processes, including accounts payable and receivable
- Prepared budget forecasts and performed cost optimization analyses
- Generated financial reports to improve business profitability and strategic planning
Education
Executive Leadership Certificate -
CEUPE - European Business School
01.2019
Master's - Business Administration & Financial Management
CEUPE - European Business School
01.2018
Bachelor's Degree - Accounting
Universidad Autónoma De Santo Domingo
02-2015
Skills
- Exceptional Customer Service & Sales
- Multi-Destination Travel Planning
- Digital Marketing & Social Media Engagement
- CRM Systems & Travel Software
- Team leadership
- Payment processing
Certification
- Certified Travel Counsellor (ACTA)
- Advanced Digital Marketing and AI Strategies (Ongoing)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Zoom & Google Meet for virtual meetings and consultations
Timeline
Senior Sales Representative
NexusTours
06.2018 - 10.2024
Technical Manager - Administration & Asset Management
Collège Pratique du Nord
02.2016 - 08.2017
Accounting Assistant
DRAY Supermercado
03.2015 - 09.2015
Executive Leadership Certificate -
CEUPE - European Business School
Master's - Business Administration & Financial Management
CEUPE - European Business School
Bachelor's Degree - Accounting
Universidad Autónoma De Santo Domingo
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