Enmanuel Esteban

Provide specialized and focused training to the newly hired agents for the Clover Technical Support Department in order to make sure they understand and follow the correct company's procedures and complete all of the required training programs such as online modules, interactive software, language labs and online knowledge assessments.

Used the company's troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions for any and all situations that might arise on the Clover Devices by Fiserv for merchants located on the 50 States of the United States of America and their Overseas Territories (Mainly the U.S. Virgin Islands and Puerto Rico).

Internship at the Cibao International Airport (STI) for Delta Airlines escorting handicapped passengers from terminal to aircraft. Oversaw ticketing, gate and ramp services. Kept team members in line with Delta Airlines, SERVAIR and the Cibao International Airport regulations. Instructed passengers on safety and emergency procedures and answered all passenger inquiries. Checked in luggage and confirmed all carry-on items met federal guidelines. Monitored security and maintained operational protocols. Tagged baggage and routed to appropriate location for loading and screening. Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.

Internship at the Human Resources Department of Grupo Ramos for personnel recruitment on the Cibao Region of Dominican Republic. Delivered friendly assistance with new hires throughout interviewing and hiring process. Screened applicant resumes and coordinated both phone and in-person interviews. Managed employee exit interviews and paperwork. Tracked various statistics and kept detailed records to support human resources department. Organized new employee orientation schedules for all new hires. Verified and investigated employment claims and data. Maintained and scheduled complex calendars. Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. Recruited and screened qualified potential employees.

Staff in charge of answering questions, pointing out important features, and entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories. Guided groups of up to 50 people on tours of festival entertainment and corporate unity. Researched information on Punta Cana to provide accurate, detailed tours. Worked closely with management staff of PAV Events to create new and lucrative tours. Developed tour programming to enhance guest experiences. Offered friendly and efficient service to all customers, handled challenging situations with ease.

Administered assessments and standardized tests based on deductive teaching methodologies to evaluate student progress. Prepared and implemented lesson plans covering required course topics. Cultivated relationships with parents for complete support network.Consulted with teachers in Spanish and English disciplines to identify and adopt successful instructional strategies. Kept classroom organized, clean, and safe for all students and visitors. Explored and implemented innovative use of technology in language education to convey information in fresh and interesting ways. Completed in-service and additional training to maintain professional growth such as the TTCP (Teacher Training Certificate Program). Coordinated theme days for classes to encourage interest in reading, resulting in significant increase in reading scores. Led interesting and diverse group activities to engage students in course material. Worked with administrators on behavioral issues to support needs of all students. Established appropriate deadlines and provided complete instructions for reading assignment and homework. Helped students develop important learning skills and good study habits useful in trade school or college education. Provided personal guidance for students struggling both in and out of classrooms, maintaining professionalism while helping students feel safe.