ENERCIA D DURAN RODRIGUEZ
RESIDENCIAL PABLO MELLA MANZ T E19 AUTOPISTA DUARTE
Summary
Seeking an ambitious position with opportunities to develop technical and professional skills to advance career and ability to provide excellent care of all task is assigned to me. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Experience Agent
Alorica
11.2023 - Current
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated customer complaints and escalated issues to address critical requests.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Medical Assistant
PhysicianOne Urgent Care
01.2023 - 08.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Phlebotomy Team Lead
Montefiore Medical Center: Jack D. Weiler Hospital
09.2013 - 09.2022
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assisted in training and onboarding new phlebotomists.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Educated patients on testing and preparation steps prior to procedure.
- Provided instruction on Holter monitor and connected patient to analyzer.
Phlebotomist
Montefiore Medical Center Moses Division
08.2013 - 09.2022
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Conducted venipuncture and other CT procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
Education
No Degree - Medical Technology
MEDICAL SCHOOL
NEW YORK, BRONX06.2014
No Degree - PHLEBOTOMY AND EKG TECNICIAN
ABC SCHOOL
NEW YORK, BRONX05.2013
High School Diploma -
POLITECNICO MEXICO
DOMINICAN, REPUBLIC06.2001
Skills
- Conflict Management
- Team Training
- Database Research
- Technical Support
- Multitasking
- Positive Attitude
- Customer Service
- Data Entry
- Fluent Spanish, English
- HIPAA Compliance Understanding
- Healthcare IT Knowledge
Timeline
Customer Experience Agent
Alorica
11.2023 - Current
Medical Assistant
PhysicianOne Urgent Care
01.2023 - 08.2023
Phlebotomy Team Lead
Montefiore Medical Center: Jack D. Weiler Hospital
09.2013 - 09.2022
Phlebotomist
Montefiore Medical Center Moses Division
08.2013 - 09.2022
No Degree - Medical Technology
MEDICAL SCHOOL
No Degree - PHLEBOTOMY AND EKG TECNICIAN
ABC SCHOOL
High School Diploma -
POLITECNICO MEXICO
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