Emmanuel Sosa Grullon
Director Of Information Technology | Head Of IT | CTO
Dominican Republic
Summary
Emmanuel has led the digital transformation in 4 major organizations and corporate branches across different industries over the last decade. He has architected and delivered enterprise solutions like MES, ERP and cloud based Digital Banking and Payments as well as critical infrastructure such as DRP remote sites; attained with financial responsibility of over USD$19MM. Has been continuously recognized as a change advocate that accelerates innovation, leads by example and enjoys building and coaching high performing teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Information Technology
Agricultural Bank of Dominican Republic
01.2021 - Current
- Executive director driving the Digital Banking program that accelerates the adoption of digital technologies and modern practices to revolutionize and elevate banking operations.
- Led the successful orchestration and launch of the Internet Banking portal and mobile apps, extending services to 580K rural customers - a pivotal achievement in our ongoing mission to enhance financial inclusion in the DR.
- Pioneered the adoption of a digital workflow for loan scoring and approval, resulting in an extraordinary reduction of 160% in cycle time from months to mere days. Acknowledged by the Digital Innovation Lab as the most disruptive government initiative in 2022.
- Championed and defended the organization's groundbreaking Master Plan for Compliance, strategically presented to the Banks Superintendency in the Dominican Republic. A blueprint designed for long term operational improvement with 80% of milestones delivered during the first year.
- Architected and conducted a next generation infrastructure refresh, implementing a secondary Data Center for Disaster Recovery-all realized within the first 3 months in the role, fortifying our organizational resilience.
Founder & CTO
PLANETAWEB
06.2019 - Current
- Architected a business application SDK that leverages open source projects and implemented a playbook for robust product development practices that accelerates software delivery for 91% of artifacts.
- Established the cloud infrastructure in AWS, development pipeline and release protocols for SaaS product updates, achieving 4 increments in the first 2 months.
- Led a team of developers and engineers, applying technical skills in cloud computing and software development, to drive product innovation and customer satisfaction.
Information Technology Manager
DP World
01.2019 - 09.2020
- Head of IT and Cybersecurity across all business units of DP World (Ranked as 11th maritime terminal in the Americas), including the kick off of the first logistics park in the Dominican Republic. Instrumental in enhancing the cyber resilience of the organization.
- Pioneered Oracle Fusion adoption for the Americas. Led the implementation as the Standard ERP system, setting the benchmark for the region while ensuring alignment with industry best practices.
- Directed the successful launch of a Payment Portal in partnership with corporate stakeholders and Mastercard. This secure gateway streamlined customer processing time, resulting in an impressive ~20 min reduction per transaction.
- Designed a comprehensive long-term roadmap, steering the organization through the transition to a post-Covid remote service model. Orchestrated the seamless deployment of next-generation infrastructure and the integration of API services. Implemented a robust Governance process, introducing agile and effective software change management across the organization.
- Led and championed the application of Operational Excellence tools to attain remarkable yields, such as cycle time reduction over 25% in Planning and Vessel Operations. This streamlined operations and contributed to bring attention to process improvement as a priority.
Information Technology Superintendent
Baxter Healthcare
08.2016 - 12.2018
- Head of IT accountable for overseeing infrastructure and applications for Baxter manufacturing plant in DR. Integral member of the leadership team, playing a key role to the success in two FDA audits.
- Executed a successful transformation aligning the service model with business OKRs. Revamped, within the first year, the IT organization, through strategic recruitments, development plans, and 1:1 coaching.
- Orchestrated the successful implementation of the Manufacturing Execution System (MES) in the DR. Achieved a digital transformation milestone by transitioning the plant to electronic Device Records, ensuring instant traceability and FDA compliance.
- Delivered substantial cost savings of $120K from 2018 projects, strategically targeting the core value stream of Manufacturing processes.
Head of Enterprise Applications
Edwards Lifesciences
03.2013 - 08.2016
Business Systems Analyst
Edwards Lifesciences
08.2010 - 03.2013
Programmer & Data Analyst
Dollar Express
03.2009 - 08.2010
Software Engineer
Innovatica
04.2008 - 03.2009
Education
Master Executive (MBA) in Project Management -
Escuela de Organizacion Industrial (EOI) + PUCMM
Santo Domingo, Dom. Rep.Bachelor in Computer Science -
Universidad Tecnologica De Santiago
Santo Domingo, Dom. Rep. 05.2001 -
Skills
Vision & StrategyTalent DevelopmentTechnology RoadmapsProject ManagementAgile MethodologiesOrganizational DesignSoftware Development
Enterprise Solutions - Core Banking, ERP, MES, WMS, CRM
Digital BankingBusiness ContinuityCloud ComputingOutsourcing
Service DeliveryCybersecurity
Financial Planning
Data Analytics
Certification
The Oz Principle Certification, Partners in Leadership. An accountability model for organizations to drive a culture of collective excellence.
Coursework
- Fintech and Digital Banking, Banks Association of Dominican Republic (ABA). Deep dive review of business landscape and trends in digital banking led by a Fintech executive.
- CCISO Executive Training, EC-Council + Cyborg Consultores. Body of knowledge for executives on Cybersecurity best practices.
Affiliations
- Panelist - Cybersecurity Challenges for the Maritime Industry in Dominican Republic. Hosted by Hudson Analytix for the Caribbean Shipping Association Conference in Punta Cana 2021.
Timeline
Director of Information Technology
Agricultural Bank of Dominican Republic
01.2021 - Current
Founder & CTO
PLANETAWEB
06.2019 - Current
Information Technology Manager
DP World
01.2019 - 09.2020
Information Technology Superintendent
Baxter Healthcare
08.2016 - 12.2018
Head of Enterprise Applications
Edwards Lifesciences
03.2013 - 08.2016
Business Systems Analyst
Edwards Lifesciences
08.2010 - 03.2013
Programmer & Data Analyst
Dollar Express
03.2009 - 08.2010
Software Engineer
Innovatica
04.2008 - 03.2009
Bachelor in Computer Science -
Universidad Tecnologica De Santiago
05.2001 -
Master Executive (MBA) in Project Management -
Escuela de Organizacion Industrial (EOI) + PUCMM