GED -
INFOTEP
Hato Mayor Del Rey05-2024
Emmanuel Astacio
Santo Domingo,SD
Education
GED -
INFOTEP
Hato Mayor Del Rey12-2021
GED -
UNIVERSIDAD TECNOLOGICA DE SANTIAGO
Santo Domingo 01-2021
GED -
Ingles Por Inmersion (UASD)
Hato Mayor Del Rey, 3011-2019
High School Diploma -
Colegio Adventista Eben-Ezer
Hato Mayor Del Rey, 3007-2018
Skills
- Training and mentoring
- Online communications
- Monthly quotas
- Special projects
- Writing skills
- Process Management
- Customer services
- Support Services
- Documentation And Reporting
- Document Preparation
- Verifying data accuracy
- Data accuracy
- Data transcription
- File Management
- Error identification
- Creative Writing
- Interpretation skills
- Document Translation
Affiliations
- Sports: I regularly play basketball and swim, which helps me stay fit and manage stress.
- Reading: I am an avid reader of contemporary literature and personal development books, which inspire me and help me continuously improve.
- Volunteering: I participate in youth tutoring programs, helping them improve their English skills and build self-confidence.
Accomplishments
- Employee of the Month at Creative Words (September 2021): Recognized for exceptional writing skills and contributing to the success of multiple marketing campaigns.
- Data Accuracy Award at Data Solutions (2022): Awarded for maintaining the highest level of data accuracy and efficiency in data entry tasks.
- Leadership Role in Volunteering Program (2023): Led a team of volunteers in a youth tutoring program, significantly improving the English skills of participants and boosting their confidence.
Certification
Here in this link, I leave you some certificates that I have been able to acquire during the course of my career.
https://drive.google.com/drive/folders/1eAXoqFDkZK9YlpK-9ZPzALfv6_398nIT?usp=sharing
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
French
Elementary (A2)
A2
References
References available upon request.
Work History
Front Desk Receptionist
Hampton Hotel
Ocean City, Maryland
05.2022 - 10.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Delivered services to customer locations within specific timeframes.
- Passionate about learning and committed to continual improvement.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist
Microtel Hotel
Ocean City, Maryland
05.2023 - 09.2023
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected room deposits, fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Reception Assistant
Intership Hotel Juan Dolio
Santo Domingo, Dominican Republic
02.2024 - 06.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
1
1
Customer Service
1
1
Leadership and Team Work
3
3
Languages
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit SharingQuote
There is no passion to be found playing small - in settling for a life that is less than the one you are capable of living.
Nelson Mandela
Timeline
Reception Assistant
Intership Hotel Juan Dolio
02.2024 - 06.2024
Front Desk Receptionist
Microtel Hotel
05.2023 - 09.2023
Front Desk Receptionist
Hampton Hotel
05.2022 - 10.2022
GED -
INFOTEP
GED -
INFOTEP
GED -
UNIVERSIDAD TECNOLOGICA DE SANTIAGO
GED -
Ingles Por Inmersion (UASD)
High School Diploma -
Colegio Adventista Eben-Ezer
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