Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager

Emily Valentin

Santo Domingo

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Persevering candidate proficient in use of numerous software applications with strong understanding of data analysis. Identifies and capitalizes on opportunities to enhance business operations. Excellent public speaker effectively communicates ideas to diverse audiences.
  • Polite and professional agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Agent

NS Outsourcing
02.2023 - 07.2023
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Resolved caller issues quickly and thoroughly.

Receptionist

Beanice Spa
07.2022 - 08.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Collected cards payments, processed transactions and updated relevant records.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Education

GED -

UASD
Santo Domingo
09.2029

High School Diploma -

TV Centro CA
Cotui
06.2021

Skills

  • Critical Thinking
  • Business Correspondence
  • Contract Negotiation Expertise
  • Problem-Solving Skills
  • Information Documentation
  • Customer Service
  • Financial Document Preparation
  • Public Speaking
  • Clear Communication
  • Strong Communication Abilities

Languages

Spanish
Native language
English
Intermediate
B1

Timeline

Agent

NS Outsourcing
02.2023 - 07.2023

Receptionist

Beanice Spa
07.2022 - 08.2022

GED -

UASD

High School Diploma -

TV Centro CA
Emily Valentin