Emely Soto

Built and scaled HR operations and recruitment across 35+ countries, leading all people initiatives from the ground up. Independently managed global operations for over a year before expanding and leading an internal HR team. Drove critical improvements by implementing HR systems, standardizing workflows, applying Lean principles, and aligning people practices with business goals.

- Migrated manual employee records into an HRIS to improve data efficiency, accuracy, and compliance
- Led full-cycle global recruitment, scaling the company from 35 to 100+ employees within 2 years
- Extended offer letters for all hires, ensuring strong cultural alignment and clear expectations
- Designed structured onboardings with system setup, integration plans, and continuous improvement initiatives to drive new hire success
- Built offboarding processes, including exit surveys, termination letters, asset recovery, and final pay compliance
- Developed and created all core HR policies, launching the company's first PTO Policy for international contractors to promote equity and consistency
- Established OKRs quarterly to align department goals with business priorities
- Developed and monitored KPIs to drive data-driven decision-making
- Executed engagement surveys, measuring eNPS and workplace satisfaction trends
- Managed U.S. payroll operations and benefits administration, ensuring compliance and accuracy
- Implemented PIPs to support employee development, reinforce performance standards, and drive continuous improvement

- Managed internal company communications, ensuring all messaging aligned with leadership goals, organizational priorities, and a cohesive employer brand.

- Acted as a trusted advisor to managers and leadership, providing guidance on HR practices, employee relations, performance management, and organizational development initiatives.
- Led team-building initiatives and conducted proactive wellness check-ins to strengthen engagement, retention, and morale
- Implemented an Employee Referral Program to expand sourcing strategies and strengthen internal talent pipelines
- Organized leadership meetups, managing logistics, travel, vendor coordination, and execution across multiple locations
- Managed vendor invoicing, subscription renewals, and annual gift administration for external vendor partners

• Delivered full-cycle recruitment, HR consulting, and operational support projects across diverse industries for U.S. and international clients.
• Successfully executed high-volume and executive-level recruitment, filling critical roles under tight deadlines while ensuring cultural fit and employment compliance.
• Advised clients on HR best practices, operational setup for branch expansions, talent acquisition strategies, and regulatory requirements.
• Developed tailored recruitment strategies, built strong candidate pipelines, and created SOPs to streamline hiring workflows.
• Managed onboarding and offboarding processes, utilized project management and hiring platforms (Jira, Hireflix), addressed payroll inquiries, and maintained HR data integrity.
• Provided leadership, coaching, and integration support for new hires to enhance performance, engagement, and retention.
• Client Highlights:
• Novo Instrumental Music: Recruited a Country Manager within one month; advised on strategic HR compliance for market entry.
• Sourcefit: Led full-cycle recruitment for a new branch, hired the leadership team, and coordinated location setup and vendor management.
• Destination Weddings Travel Group: Filled six mid-level roles for a new overseas office within one month, ensuring compliance with local labor laws.
• PrimeLab: Played a key role in scaling the team from under 20 to 250 employees within four months; managed daily HR operations, led onboardings, and developed SOPs to support rapid growth.
• Validate Health: Executed technical recruitment for scientists, managed skill assessment processes, coordinated cultural and technical interviews, and oversaw onboarding workflows.
• Snelling Staffing: Handled complete recruitment lifecycle management, maintained HR documentation, addressed payroll-related matters, and built strong client relationships.

• Led operational improvements across customer support, order management, claims handling, and returns processes, building the workflows and structures that strengthened service delivery and team performance.
• By streamlining claims resolution, standardizing procedures, and enhancing logistics coordination, I helped elevate customer satisfaction and drive business growth across global operations.
• Managed operations for a team of 15+ direct reports, delivering high service quality and operational excellence.
• Onboarded, trained, and integrated new hires, developing structured training programs to accelerate early performance success.
• Owned the creation and updates of SOPs and internal documentation to maintain operational consistency.
• Developed and maintained Zendesk templates tailored to service scenarios, improving agent efficiency and messaging consistency.
• Conducted weekly QA audits using MaestroQA, evaluating service interactions and coaching team members.
• Distributed workflows fairly across the team, balancing workloads and optimizing service coverage.
• Handled customer escalations, de-escalating complex cases and delivering high-touch support to protect customer relationships.
• Managed dispute resolution for marketplaces, investigating claims, coordinating item verification, and submitting evidence.
• Handled shipping carrier claims, filing loss or damage reports, tracking progress, coordinating with logistics, and making resolution decisions.
• Managed fraud risk verification for flagged transactions, approving legitimate orders and coordinating next steps in processing.
• Oversaw returns management by processing RMAs, coordinating restocking, and handling refunds and exchanges.
• Managed large-scale bulk purchase accounts, building strong client relationships and acting as the main operational contact.
• Coordinated customized freight logistics for oversized shipments, ensuring timely and secure deliveries.

• Managed full-cycle recruitment for multiple client accounts, sourcing and hiring top talent across diverse industries in a high-volume, fast-paced environment.
• Conducted onboarding, orientation, and training programs to ensure seamless integration of new hires into operational and client-specific teams.
• Maintained strict compliance with labor laws, company policies, and individual client contractual requirements.
• Led exit interviews and offboarding processes, analyzing turnover data and collaborating on retention initiatives to reduce attrition.
• Analyzed employee satisfaction survey results to develop actionable strategies that enhanced workplace culture and engagement.
• Designed and implemented employee motivation and recognition programs to boost morale, performance, and retention rates.
• Served as the first point of contact for employee relations issues, resolving conflicts, addressing grievances, and supporting positive labor relations across multiple programs.