Odesse Sossous

• Answered customer inquiries over the phone and via email.
• Provided accurate, valid, and complete information to customers.
• Processed orders in accordance with established procedures and policies.
• Ensured compliance with applicable laws, regulations, and guidelines.
• Monitored trends in customer service requests across multiple channels.
• Worked collaboratively with colleagues to resolve complex customer issues effectively.
• Answered customers' questions about services and products offered.
• Consulted with customers regarding needs and addressed concerns.
• Provided detailed product and service information to customers, enhancing customer understanding and satisfaction.
• Adapted communication style to match customer needs, ensuring effective and empathetic customer interactions.
• Negotiated with customers, resolving disputes and maintaining positive relationships.

* As a Customer Care Services representative, my primary focus was to ensure a positive experience for every customer. This involved actively listening to their concerns and addressing inquiries with empathy and efficiency.

* I handled a wide range of tasks, from answering questions about products and services to resolving issues and processing orders. By utilizing our customer relationship management (CRM) software, I tracked interactions, ensuring follow-ups were timely and thorough.