Elizabeth González
Customer Service/ Sales Rep./ Interpreter
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Customer Service/ Data Entry/ Loan Officer
Unlimited Vacation Club (from 2016-2018, First)
Bavaro, La Altagracia
08.2021 - Current
- In charge of providing the terms and conditions of the contracts.
- Outbound/inbound calls to follow up on pending sales, claims and cancellation requests.
- Examined customer loan applications for loan approvals and denials.
- Maintained strict confidentiality of bank records and client information.
Customer Service/Live Chat
Suddenlink
01.2020 - 01.2021
- Actively selling/ promoting/ upgrading the internet plans/ bundled services.
- My scope of support was soft billing, troubleshooting and customer service.
- As well as, interpreting services from English to Spanish.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Hostess/Marketing
Melia Hotels & Resorts, Club Melia
Bavaro , La Altagracia
01.2014 - 01.2016
- Promoted the benefits of the Vacation club, by pitching their memberships and invited potential guests to the sales presentation.
- Restaurant reservations, excursions, assist with any additional activity, such as birthdays, wedding anniversary…
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
Hostess Supervisor/Operations Manager assistant
Direct Import SRL, Sirenis Premium Travelers
Uvero Alto, La Altagracia
01.2011 - 01.2014
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Education
No Degree - UX Design
Entry Level
02.2024 - Current
Psychology
Universidad Abierta para Adultos (UAPA)
Online School (Santiago, Dom. Rep). 01.2018 - Current
Customer Services Skills
Innovalearn- Schoox- Infotep
01.2018 - 05.2021
Skills
High emotional intelligence and empathy
Persuasive, proactive and a good listener
Analyzing problems and finding creative solutionsUX Design
Adaptability
Active Listening
Written Communication
Time management abilities
Multitasking
Timeline
No Degree - UX Design
Entry Level
02.2024 - Current
Customer Service/ Data Entry/ Loan Officer
Unlimited Vacation Club (from 2016-2018, First)
08.2021 - Current
Customer Service/Live Chat
Suddenlink
01.2020 - 01.2021
Psychology
Universidad Abierta para Adultos (UAPA)
01.2018 - Current
Customer Services Skills
Innovalearn- Schoox- Infotep
01.2018 - 05.2021
Hostess/Marketing
Melia Hotels & Resorts, Club Melia
01.2014 - 01.2016
Hostess Supervisor/Operations Manager assistant
Direct Import SRL, Sirenis Premium Travelers
01.2011 - 01.2014