Senior Process Executive at Cognizant technologies Pvt Ltd (12/08/2016 to 17/12/2018)-Rejoin 06/07/2021 to till dateSenior Process Executive at Cognizant technologies Pvt Ltd (12/08/2016 to 17/12/2018)-Rejoin 06/07/2021 to till date
<ul><li>Address customer enquiries and complaints with professionalism, achieving a resolution rate of over 95%.</li><li>Process financial transactions including NEFT/RTGS, term deposits, loan disbursals, and gold loans in adherence to bank policies.</li><li>Promote digital banking services to customers, increasing branch efficiency and digital adoption.</li><li>Support clerical operations including data entry, documentation, and record updates in core banking systems.</li><li>Exceeded monthly cross-sell targets while ensuring customer service standards aligned with audit and compliance norms.</li></ul> at IDBI BANK LTD<ul><li>Address customer enquiries and complaints with professionalism, achieving a resolution rate of over 95%.</li><li>Process financial transactions including NEFT/RTGS, term deposits, loan disbursals, and gold loans in adherence to bank policies.</li><li>Promote digital banking services to customers, increasing branch efficiency and digital adoption.</li><li>Support clerical operations including data entry, documentation, and record updates in core banking systems.</li><li>Exceeded monthly cross-sell targets while ensuring customer service standards aligned with audit and compliance norms.</li></ul> at IDBI BANK LTD
Customer Service & Data Entry Officer at Competition And Consumer Commission Of SingaporeCustomer Service & Data Entry Officer at Competition And Consumer Commission Of Singapore