Eliyani Rojas
Santo Domingo,01
Summary
Customer-oriented Supervisor with 5 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in Telecommunications industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
20
20
years of professional experience
Work History
SUPERVISOR
ALTICE DOMINICANA
Santo Domingo, D.N.
10.2018 - 05.2023
- Directed and supervised team of 15 employees in daily operations and provided guidance and direction job duties and responsibilities.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Coordinated employee schedules according to shift changes and availability.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction, identifying solutions promptly and efficiently.
- Evaluated employee performance through periodic reviews and documented results accordingly. Monitored employee productivity to provide constructive feedback and coaching.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored operations and reviewed records and metrics to understand company performance.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Implemented strategies to take advantage of new opportunities.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Conducted daily meetings with team members to discuss upcoming tasks and project deadlines.
TEAM LEAD
ALTICE DOMINICANA
Santo Domingo, D.N.
01.2015 - 10.2018
- Collaborated with management team to implement new work procedures or policies.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Motivated staff through positive reinforcement techniques.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Supported the supervisor in developing plans for future projects, initiatives and objectives.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assessed customer needs to provide assistance and information on product features.
- Helped customers find specific products, answered questions, and offered product advice.
SALES ASSOCIATE
ALTICE DOMINICANA
Santo Domingo, D.N.
02.2013 - 01.2015
- Processed transactions using a point-of-sale system.
- Attended monthly team meetings to review performance goals and objectives.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Greeted customers and provided exceptional customer service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
ADMINISTRATIVE ASSISTANT
SUPREMA CORTE DE JUSTICIA
Santo Domingo, D.N.
05.2005 - 07.2011
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by Direction.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Scheduled appointments, meetings and events.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled confidential documents in an organized fashion according to established protocol.
RIDE OPERATOR
SIX FLAGS GREAT ADVENTURE (New jersey)
New Jersey, Jackson
05.2007 - 09.2007
- Provided physical assistance to visitors getting onto and off of rides.
- Pulled down safety bars and secured riders according to specified attraction details.
- Performed regular tests on rides and documented results accurately.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
SALES COORDINATOR
Grabo Estilo S.A.
Santo Domingo, D.N.
07.2003 - 11.2003
- Greeted customers and provided exceptional customer service.
- Prepared merchandise for purchase.
- Assessed customer needs to provide assistance and information on product features.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
CONFLICT MANAGEMENT -
Escuela De Ventas Orange
Santo Domingo, D.N.07-2014
NEGOTIATION -
Escuela De Ventas Orange
Santo Domingo, D.N.05-2014
Some College (No Degree) -
ADVERTISING
Universidad Autónoma De Santo Domingo, D.N.09-2007
ENGLISH -
MESCYT
Santo Domingo, D.N.12-2006
EXECUTIVE SECRETARY -
Academia De Estudios Comerciales Tte. Coronel Jose Joaquin Frometa Serra
Santo Domingo, D.N.12-2002
SALES -
Eduprogreso
Santo Domingo, D.N.03-2002
Skills
- Strategic Planning
- Inventory Control
- Schedule Development
- Data Analytics
- Staff Management
- Negotiation
- Training and Mentoring
- Employee Motivation
- Goal-Oriented
- Staff Discipline
- Processes and Procedures
Identification
001-1794255-7
Personal Information
- Date of Birth: 04/03/1986
- Marital Status: Married
References
- Odelisse Angeles, (829) 891-9133
- Ana Paula de la Rosa, (829) 566-2121
- Rocio Zabala, (809) 939-8101
Timeline
SUPERVISOR
ALTICE DOMINICANA
10.2018 - 05.2023
TEAM LEAD
ALTICE DOMINICANA
01.2015 - 10.2018
SALES ASSOCIATE
ALTICE DOMINICANA
02.2013 - 01.2015
RIDE OPERATOR
SIX FLAGS GREAT ADVENTURE (New jersey)
05.2007 - 09.2007
ADMINISTRATIVE ASSISTANT
SUPREMA CORTE DE JUSTICIA
05.2005 - 07.2011
SALES COORDINATOR
Grabo Estilo S.A.
07.2003 - 11.2003
CONFLICT MANAGEMENT -
Escuela De Ventas Orange
NEGOTIATION -
Escuela De Ventas Orange
Some College (No Degree) -
ADVERTISING
ENGLISH -
MESCYT
EXECUTIVE SECRETARY -
Academia De Estudios Comerciales Tte. Coronel Jose Joaquin Frometa Serra
SALES -
Eduprogreso
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