Elissa Butson
Accounting Assistant
Wakefield
Summary
Detail-oriented Accounting Assistant offers 1 year of experience in accounting roles and more than 20 years in customer service. Skilled in account reconciliation, report drafting and collections. Industrious and meticulous with strong history of integrity and reliability. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Accounting Assistant
Green Drop Garage Inc
Portland
01.2023 - Current
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Assisting with special projects
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Support Staff
Private Home Care
Kingstown
12.2020 - 04.2023
- Developed rapport to create safe and trusting environment for care.
- Maintained clean, safe, and well-organized patient environment.
- Administered medication as directed by physician.
Client Manager
Gallo Thomas Insurance
Warwick
09.2013 - 02.2021
- Knowledge in various personal lines products with specialty in flood insurance
- Executed underwriting for marketing purposes
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
Personal Lines Account Manager
Rose & Kiernan, Inc, Babcock & Helliwell, Inc
02.2001 - 09.2013
- Assigned book of business retention rate of 95% from approximately 1,200 policies for 600 clients carrying $1,300,000 in annual premiums
- Promotes and upgrades products to existing customers
- Highest cross-sales in personal and commercial lines out of eight account managers for 2010 and
- Evaluated prospect's current insurance program and offered alternatives.
Education
A.S - Business Admin, Accounting
RI Property & Casualty License - undefined
ACSR Designation - undefined
AAI Designation - undefined
Quickbooks Proficient in Microsoft Word and Excel, AMS 360, Applied Systems (TAM), EPIC - undefined
Skills
Data processing
Finance
Bookkeeping
Sales proficiency
Team Building
Sales and marketing
Complaint resolution
Professional telephone demeanor
Administrative support
Timeline
Accounting Assistant - Green Drop Garage Inc
01.2023 - Current
Support Staff - Private Home Care
12.2020 - 04.2023
Client Manager - Gallo Thomas Insurance
09.2013 - 02.2021
Personal Lines Account Manager - Rose & Kiernan, Inc, Babcock & Helliwell, Inc
02.2001 - 09.2013
CCRI - A.S, Business Admin, Accounting
- RI Property & Casualty License,
- ACSR Designation,
- AAI Designation,
- Quickbooks
Proficient in Microsoft Word and Excel, AMS 360, Applied Systems (TAM), EPIC,