ELISA CASAÑAS
Santo Domingo
Overview
7
7
years of professional experience
Work History
Reservations Agent
Viva Resorts
1 2021 - Current
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Generated and reported performance metrics to management to inform decision-making.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Customer Service Agent
ALORICA
01.2018 - 01.2021
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and team productivity by promoting operational best practices.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Cashier
McDonald's
01.2018 - 01.2018
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Hostess
Gaylord Opryland Summer work resort and convention center
01.2018 - 01.2018
- Backed up servers by checking on tables and retrieving items for guests.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
Customer Care Representative
ALORICA
01.2017 - 01.2018
- Responded to customer needs through competent customer service and prompt problem-solving.
- Investigated and resolved accounting, service and delivery concerns.
- Communicated with clients regarding account services, statements, and balances.
Education
Bachelor in Hotel Management - Hospitality And Tourism
UNAPEC
Avenida Maximo Gomez 05.2001 -
Skills
Organizational Skills
Teamwork and Collaboration
Interpersonal Skills
Telephone reservations
Transportation information
Analytical Thinking
Education
- University Acción Pro Educación y Cultura (UNAPEC), Hotel Management & Marketing, 08/01/2018 - 05/01/2022
- University Católica Santo Domingo (UCSD), One-year Tourism Studies, 08/01/2016 - 05/01/2017"
About me
I am a creative, spontaneous person with a strong drive for self-improvement. I am hardworking, able to perform under pressure when needed, results-oriented, and above all, I thrive in team environments. I aspire to professional growth opportunities.
Languages
- Spanish, first language
- English advanced
- French advanced
Timeline
Customer Service Agent
ALORICA
01.2018 - 01.2021
Cashier
McDonald's
01.2018 - 01.2018
Hostess
Gaylord Opryland Summer work resort and convention center
01.2018 - 01.2018
Customer Care Representative
ALORICA
01.2017 - 01.2018
Bachelor in Hotel Management - Hospitality And Tourism
UNAPEC
05.2001 -
Reservations Agent
Viva Resorts
1 2021 - Current