Summary
Overview
Work History
Education
Skills
Timeline
Languages
Generic

Eliazar Rosario Hilario

Distrito Nacional

Summary

Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Supportive Team Lead and Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

2
2
years of professional experience
2
2
Languages
15
15
years of post-secondary education

Work History

Senior Data Analyst

ThoughtFocus
05.2024 - Current
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Managed approximately 40 incoming calls per day from customers.

Healthcare Customer Service Team Lead

TrueShore
07.2023 - 04.2024
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for the organization.
  • Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

Sales Representative

Alorica
08.2022 - 10.2022
  • Forged strong partnerships with industry influencers to elevate brand reputation within the market.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Recommended complementary purchases to customers, increasing revenue.

Education

Associate of Applied Science - Illustration

CHAVÓN La Escuela De Diseño
Santo Domingo, Dominican Republic
08.2020 - 05.2022

High School Diploma -

Colegio Loyola
Santo Domingo, Dominican Republic
08.2003 - 05.2016

Skills

Performance monitoring

Timeline

Senior Data Analyst

ThoughtFocus
05.2024 - Current

Healthcare Customer Service Team Lead

TrueShore
07.2023 - 04.2024

Sales Representative

Alorica
08.2022 - 10.2022

Associate of Applied Science - Illustration

CHAVÓN La Escuela De Diseño
08.2020 - 05.2022

High School Diploma -

Colegio Loyola
08.2003 - 05.2016

Languages

Spanish
English
Eliazar Rosario Hilario