Eliazar Rosario Hilario
Distrito Nacional
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Supportive Team Lead and Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
2
2
Languages
15
15
years of post-secondary education
Work History
Senior Data Analyst
ThoughtFocus
05.2024 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Managed approximately 40 incoming calls per day from customers.
Healthcare Customer Service Team Lead
TrueShore
07.2023 - 04.2024
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for the organization.
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Sales Representative
Alorica
08.2022 - 10.2022
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
Education
Associate of Applied Science - Illustration
CHAVÓN La Escuela De Diseño
Santo Domingo, Dominican Republic 08.2020 - 05.2022
High School Diploma -
Colegio Loyola
Santo Domingo, Dominican Republic 08.2003 - 05.2016
Skills
Performance monitoring
Production Monitoring
Schedule Management
Trend tracking
Coaching and Mentoring
Performance Improvement
Team Supervision
Staff Training
Call Management
Consultative Sales
Complaint resolution
Product Knowledge
Timeline
Senior Data Analyst
ThoughtFocus
05.2024 - Current
Healthcare Customer Service Team Lead
TrueShore
07.2023 - 04.2024
Sales Representative
Alorica
08.2022 - 10.2022
Associate of Applied Science - Illustration
CHAVÓN La Escuela De Diseño
08.2020 - 05.2022
High School Diploma -
Colegio Loyola
08.2003 - 05.2016
Languages
Spanish
English