Elias Berroa Henriquez
Sicklerville
Summary
Hardworking individual with skills in word processing, time management and scheduling. Analytical problem-solver comfortable working in fast-paced environments with minimal oversight. Excellent skills in HRIS systems and file management systems.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Grupo Punta Cana
03.2024 - 12.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Responded to customer requests for products, services, and company information.
Human Resources Intern
Grupo Punta Cana
05.2025 - 12.2025
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Developed strong written and verbal communication skills.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
Interpreter
TransPerfect
01.2023 - 09.2023
- Maintained message content, tone, and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Education
Bachelor of Science - Business Administration
Universidad Iberoamericana
Av. Francia 129, Santo Domingo 10203 09-2023
High School Diploma -
Shawnee High School
600 Tabernacle Rd, Medford, NJ 08055, USA06-2021
Skills
- Applicant screening
- Data entry
- Meeting coordination
- Interpretation
- Bilingual communication
Languages
English
Native language
Spanish
Proficient
C2
English
Proficient
C2
Timeline
Human Resources Intern
Grupo Punta Cana
05.2025 - 12.2025
Customer Service Agent
Grupo Punta Cana
03.2024 - 12.2025
Interpreter
TransPerfect
01.2023 - 09.2023
Bachelor of Science - Business Administration
Universidad Iberoamericana
High School Diploma -
Shawnee High School
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