Eldrica Crafton
Agile & Dynamic Trilingual Professional
Summary
Passionate professional within different areas such as Human Resources, Hospitality, Insurance & Educational sector with in total of 20+ years of experience. I was honored working, for several major companies. It was a privilege for gaining experience as a trainee, assistant, junior, specialist, senior, supervisor, manager, and business owner. My services were offered both nationally and internationally.
Overview
25
25
years of professional experience
3
3
Languages
Work History
EU Administrator
For Elvie Via Yoummday
06.2023 - Current
- Refund Approval Requests, Return Label requests, Retail Approval Form requests.
- Any Financial queries surrounding customer transactions or similar.
- Requests for discount code creation or any questions regarding discount codes.
- Supervised Warehouse Escalation any queries relating to order cancellation, address amendment, tracking etc, lost parcels and delivery of goods.
- Handling Fraud/Potential Fraud Escalation for when the Expert suspects customer fraud.
- Handling CI Escalations any product related questions/information that the Expert and Team Leads don't have an answer to.
- Worked with IT department to address technical issues related to website and mobile applications to minimize disruptions and shortfalls.
- Performed database management and analysis of business functions and processes. Analyzed customer feedback to gather input and identify areas required for improvement
- Researched and identified innovative solutions to acquire resources and meet customer needs.
Mgmt. Recruitment Cons. | Sourcing Talent | HRBP
Robocore Ltd.
12.2021 - Current
- Attended recruiting events and industry conferences to build relationships and source candidates
- Properly screened candidates by reviewing resumes, applications, and performing thorough screenings
- Managed sourcing, screening, interviewing, and placing of candidates
- Worked to maintain strong working relationships with the Human Resources staff, resulting in positive and productive collaborations
- Effectively communicated company values and mission throughout the interview process
- Networked through traditional and progressive methods to source optimal talent
- Brought forth excellent interpersonal skills, ensuring the positive experiences of candidates
- Worked to support the company mission wholly
- Led recruitment efforts and training of new employees
- Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees
- Recruited new clients by managing social media platforms, marketing available listings, and producing direct mail campaigns
- Fostered relationships to maintain existing clients, while developing new relationships to attract potential clients
- Effectively managed a variety of vendors.
Lead Consultant w/Dutch for Google
Regalix
05.2021 - 11.2022
- Assisting advertisers setting up different conversion in Google ads and Google Analytics account
- Implementation of the conversion codes in the backend of their website
- Or via plug-ins or GTM
- Setting up and activating the GTM tool
- Setting up and activating Tag assistant tool
- Linking Google Ads and Google Analytics accounts accordingly by importing data from Analytics to Ads
- Setting up Shopping Feeds and Shopping Campaign
- Monitoring the accounts as per SLA
- Updating advertisers cases in Salesforce
- Communicating with GAM accordingly when is needed
- Giving consultation via email or Google meets to advertisers and GAM when it's requested and required.
Senior HR Advisor
Philips Polska
11.2019 - 04.2020
- Ensuring that incoming inquiries to the Philips People Services are answered in a professional and efficient manner
- Maintained extremely well organized records and handled all HR matters with confidentiality and the application of company standards
- Generating HR reports - regular and ad-hoc
- Utilized excellent interpersonal communication skills
- Brought forth a compassionate and helpful attitude at all times
- Created and maintained files in accordance with HR protocol
- Continually revisited company policies and regulations and made changes when appropriate
- Served as the first point of contact for virtual and onsite employee inquiries
- Tracked HR issues to resolution and escalated as needed
- Completed HRIS data entry, reporting, auditing, and processed payroll requests
- Effectively utilized Human Resources Information Systems
- Managed virtual and onsite on-boarding and off-boarding
- Collaborating with members of country local team on HR related topics
- Participating in regional/global improvement projects
- Delivering sound customer solutions
- HR Data-management for approximately 10.500 employees.
HR Specialist
Capgemini Polska
09.2018 - 10.2019
- Served as the first point of contact for virtual employee inquiries
- Worked to promote a happy employee environment
- Effectively utilized Human Resources Information Systems
- Maintained extremely well-organized records and handled all HR matters with confidentiality and the application of company standards
- Ensured that all company HR procedures and guidelines are followed
- Collaborated with the head of HR to meet and exceed all initiatives
- Maintain the employee life-cycle from hire to retire including: HR master data management for approx 875 employees
- HR organization structure management
- Time management & absence management
- Manage the assigned part of the process according to Capgemini methodology and/or the agreed transition plan
- Update all required process documentation (process maps and procedures) and other documentation within the agreed time frames.
Education
Bachelor of Business Administration (BBA) -
University of the Dutch Caribbean
09.2003 - 05.2008
Associate Degree - undefined
Tio Hogeschool
09.2001 - 05.2002
Skills
Ability to Work Under PressureBusiness ManagementAdaptabilityComputer SkillsCustomer ServiceDecision MakingEffective Time ManagementFast LearnerGoogle AdWordsGoogle AnalyticsHighly organized and efficientHuman Resource ManagementInitiative and problem solvingLeadershipMicrosoft OfficeSalesforceStrong Communication SkillsTime ManagementWorkday, SAP Global View, Taleo, ServiceNow, Escriba, Aconso, Zorg van de Zaak, Handoff
Slack, Intercom, Sprinklr
Personal Information
- Nationality: Dutch
- Driving License: Yes
Timeline
EU Administrator
For Elvie Via Yoummday
06.2023 - Current
Mgmt. Recruitment Cons. | Sourcing Talent | HRBP
Robocore Ltd.
12.2021 - Current
Lead Consultant w/Dutch for Google
Regalix
05.2021 - 11.2022
Senior HR Advisor
Philips Polska
11.2019 - 04.2020
HR Specialist
Capgemini Polska
09.2018 - 10.2019
Bachelor of Business Administration (BBA) -
University of the Dutch Caribbean
09.2003 - 05.2008
Associate Degree - undefined
Tio Hogeschool
09.2001 - 05.2002