Elaisa Angelica Doñe Sanchez
Santo Domingo
Summary
Proactive Customer Service Representative with extensive experience in resolving disputes and complaints efficiently, improving customer loyalty and repeat business. Skilled in problem-solving, conflict mediation, and payment processing with strong computer proficiency in Microsoft Office Suite. Bringing critical thinking and active listening abilities to deliver exceptional customer satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Costumer Service] position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Family Business
01.2021 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved resolution time with effective problem-solving for customer complaints.
Education
High School Diploma -
Otilia Pelaez
Santo Domingo, Dominican Republic06.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Payment Processing
- Customer satisfaction measurement
- Microsoft PowerPoint
- Conflict Mediation
- Microsoft Office Suite
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
Customer Service Representative
Family Business
01.2021 - 02.2023
High School Diploma -
Otilia Pelaez
Similar Profiles
Amelie MarslandAmelie Marsland
Cleaning, e.g. sweeping, mopping, etc. at Family Business/ Household FamilyCleaning, e.g. sweeping, mopping, etc. at Family Business/ Household Family
Amy Arzu-AlvarezAmy Arzu-Alvarez
Empanada Production at Family BusinessEmpanada Production at Family Business
Sawis SuttidesSawis Suttides
Sales Manager at Family BusinessSales Manager at Family Business