Edwin Perez Gonzalez
Bajos De Haina
Summary
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Custober Service Representative/Support Coach
Alorica
04.2024 - 01.2026
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maximized performance by monitoring daily activities and mentoring team members.
Crew Member Cook
Mc Donald's
05.2022 - 09.2022
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Host/Server
DCL Johnny Carino's
05.2022 - 09.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
Housekeeping Room Attendant
Glacier Canyon
05.2021 - 09.2021
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Crew Member Cook
McDonalds WD Fort Dells
05.2021 - 09.2022
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Kept kitchen up to code for health and safety inspections.
- Prepared food items according to recipe to drive quality and consistency.
Dishwasher/Cook/Prep Cook
Dolly Parton's Stampede
05.2019 - 09.2019
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Prep-Cook/Dishwasher
Mellow Mushroom
05.2019 - 09.2019
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity..
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Education
Industrial Engineering
Autonomous University of Santo Domingo
Av Alma Mater, Santo Domingo 10105, Santo Domingo 05.2001 -
Skills
Fast learner
Multi-tasking
Computer skills
Complaint handling
Customer service
Timeline
Custober Service Representative/Support Coach
Alorica
04.2024 - 01.2026
Crew Member Cook
Mc Donald's
05.2022 - 09.2022
Host/Server
DCL Johnny Carino's
05.2022 - 09.2022
Housekeeping Room Attendant
Glacier Canyon
05.2021 - 09.2021
Crew Member Cook
McDonalds WD Fort Dells
05.2021 - 09.2022
Dishwasher/Cook/Prep Cook
Dolly Parton's Stampede
05.2019 - 09.2019
Prep-Cook/Dishwasher
Mellow Mushroom
05.2019 - 09.2019
Industrial Engineering
Autonomous University of Santo Domingo
05.2001 -