Edward Marte
Bilingual Sales, Business Development & Customer Success Professional
Santo Domingo
Summary
Bilingual Sales & Customer Success Specialist with 8+ years of experience in retention, full-cycle sales, and customer success. Proven success leading teams, increasing renewals, reducing churn, and driving revenue through SMS, chat, and email. Skilled in CRM platforms, KPI management, A/B testing, and relationship building. Fluent in English and Spanish.
Overview
2
2
Languages
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Lead Generator and Sales Closer
RJ Installations and Design
05.2026 - 07.2026
- Developed and executed a multi-channel outbound strategy (cold calls, email, and messaging), expanding the prospect database by 30%.
- Generated qualified leads through strategic prospecting, personalized outreach, and targeted cold email campaigns.
- Managed the full sales cycle from prospecting and discovery to proposal, follow-up, negotiation, and closing.
- Conducted consultative discovery calls to identify decision makers, client needs and deliver tailored solutions aligned with business objectives.
- Maintained accurate CRM records and collaborated with cross-functional teams to drive pipeline growth and revenue generation.
Retention Team Lead (SMS Program)
Hawx Pest Control
06.2024 - 07.2025
- Owned SMS retention program for contract renewals and win-backs; increased renewal rate by 12% QoQ and reduced churn by 4 pts.
- Designed and A/B tested targeted message templates and cadences, lifting reply-to-conversion by 22%.
- Partnered with sales/ops to align campaigns to seasonality and KPIs.
- Coached 35 reps on negotiation, objection handling, and KPI hygiene, improving team productivity by 18%
- Partnered with sales and ops to align campaigns with seasonality and key performance indicators.
Sales Executive
Doordash
11.2022 - 11.2023
- Identified and qualified high-value merchants and key decision-makers in food service industry to enhance partnership opportunities.
- Acquired top local and regional restaurants for DoorDash platform, managing full deal transaction cycle to drive growth.
- Played a strategic role in expanding market presence by onboarding high-impact restaurant partners.
- Expanded market presence by onboarding high-impact restaurant partners, contributing to overall platform success.
Sales Specialist and Closer
Financial Match
04.2023 - 10.2023
- Pre-qualified 25–30 business owners daily for the ERC program, assessing eligibility and managing applications through IRS submission.
- Guided over 200 clients through the ERC application process while maintaining 100% compliance with IRS documentation requirements.
- Managed 10–15 client consultations per day, providing program education, resolving inquiries, and supporting documentation collection.
- Assisted more than 150 small businesses in securing pandemic-related financial relief through the Employee Retention Credit (ERC) program.
Collection Specialist
SRA- Strategic Resource Alternatives
06.2021 - 10.2022
- Verified client information and managed a high-volume portfolio of delinquent accounts to maximize recovery opportunities.
- Negotiated payment plans and settlement agreements, recovering an average of 95% of outstanding balances while adhering to company policies.
- Handled approximately 40–60 client interactions per day, providing payment solutions and resolving account inquiries with professionalism and empathy.
- Maintained accurate documentation across 100+ client accounts, ensuring compliance, audit readiness, and efficient account management.
Bilingual Retention and Sales Specialist
Great Virtual Works
02.2015 - 08.2020
- Retained dissatisfied customers by handling approximately 30–40 customer interactions per day, leveraging consultative communication and product education to achieve a 85% customer retention rate.
- Recommended plan upgrades and service adjustments based on customer needs, contributing to a 20% increase in upsell revenue while improving customer satisfaction.
- Resolved customer concerns through personalized solutions and objection handling, strengthening long-term customer loyalty and reducing churn.
- Provided bilingual (English/Spanish) support to 100+ customers weekly, delivering culturally responsive service and ensuring a seamless customer experience across diverse client populations.
Customer Service and Technical Support
Verizon wireless
01.2015 - 02.2016
- Provided technical support to approximately 30–40 customers per day, troubleshooting hardware and software issues to ensure timely resolution and enhance the overall customer experience.
- Assisted 20–30 customers daily with plan renewals, account updates, and number portability requests while ensuring accuracy and compliance with company procedures.
- Resolved a high volume of customer inquiries through effective problem-solving and clear communication, contributing to improved customer satisfaction and retention.
- Delivered bilingual (English/Spanish) technical support in a fast-paced environment, consistently meeting service quality standards and first-call resolution goals.
Education
Master of Arts - Universidad Internacional de la Rioja (UNIR) Mexico
Teaching English As A Foreign Language (TEFL)
High Performance Honors 11.2022 - 03.2024
Bachelor of Arts - Universidad Dominico Americano(UNICDA) Dominican Republic
Teaching English As A Foreign Language
Cum Laude 09.2018 - 10.2022
Skills
Salesforce
GoHighLevel
Hubspot
Zendesk
TwilioFlex
Google Workspace
Renewals
Win-backs
SMS Campaigns
A/B Testing
Negotiation
Objection Handling
Upsell/Cross-sell
Pipeline Management
Bilingual EN/ES
Outbound calling
Accomplishments
- EF Set Certification: EF Set -2026
- Executive Assistant Foundations :Virtual Latinos Academy • 2026
- How to be the Greatest Virtual Assistant: Virtual Latinos Academy • 2026.
- Real Estate Foundations: Virtual Latinos Academy • 2026.
- Appointment Setter: Appointment Setter Conversionly, 2023.
- Coaching Educativo, Neuropedagogia y Gestion de Talento, AMAUTA, 2023.
- Diploma in Soft Skills and Management Skills: Emotional Intelligence in Companies, Leadership, Management Skills and Negotiation, Communication and Feedback, Teamwork and Conflict Management, Time Management and Maintaining Focus, Decision Making, 2023.
https://cert.efset.org/UnWQ1f
Timeline
Lead Generator and Sales Closer
RJ Installations and Design
05.2026 - 07.2026
Retention Team Lead (SMS Program)
Hawx Pest Control
06.2024 - 07.2025
Sales Specialist and Closer
Financial Match
04.2023 - 10.2023
Master of Arts - Universidad Internacional de la Rioja (UNIR) Mexico
Teaching English As A Foreign Language (TEFL)
11.2022 - 03.2024
Sales Executive
Doordash
11.2022 - 11.2023
Collection Specialist
SRA- Strategic Resource Alternatives
06.2021 - 10.2022
Bachelor of Arts - Universidad Dominico Americano(UNICDA) Dominican Republic
Teaching English As A Foreign Language
09.2018 - 10.2022
Bilingual Retention and Sales Specialist
Great Virtual Works
02.2015 - 08.2020
Customer Service and Technical Support
Verizon wireless
01.2015 - 02.2016