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Accomplished Tech Support Leader with 28+ years in online technical support, fraud prevention, and collections. Resolved 200+ technical inquiries daily with a 95% resolution rate and decreased fraud cases by 25%. Led fraud and collections teams to recover 10% more outstanding payments while ensuring strict policy compliance. Identified and addressed fraudulent activities, cutting losses by 15%. Streamlined processes to enhance team performance, reduce troubleshooting time by 20%, and improve service delivery.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Motivated and dedicated professional with a strong background in supervision and organization, seeking a fulfilling long-term career opportunity. Having gained valuable experience as a homemaker and caregiver to four children, I have reentered the workforce with a renewed drive to expand my horizons and make a significant impact. Currently employed as a Customer Service Representative for Repco, I have honed my communication skills and developed a strong customer-centric approach. With a proven ability to handle high-pressure situations and deliver exceptional service, eager to leverage my skills and contribute to the success of a dynamic organization. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Assisted customers with inquiries and service solutions. Resolved conflicts through effective communication and problem-solving. Collaborated with team members to adapt to changing needs and deliver satisfactory service.
Assisted customers with inquiries and resolved issues efficiently. Fostered positive relationships through effective communication and understanding. Contributed to high levels of customer satisfaction and loyalty.

Assisted customers by resolving issues and providing solutions. Supported team members through training and development initiatives. Managed inventory effectively to ensure product availability. Engaged in proactive selling techniques to enhance customer experience. Monitored sales accounts to track performance and identify opportunities. Communicated clearly and effectively with customers and colleagues. Organized tasks efficiently to meet deadlines in a fast-paced environment. Maintained a positive attitude while interacting with customers and answering inbound calls. Adapted quickly to high-pressure situations while delivering excellent service.

Edward Gomez

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Customer Service Representative

Technical Support Representative

Content Moderator and Technical Support

Customer Service Representative

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High School Diploma -

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Customer Service Representative

Content Moderator and Technical Support

Technical Support Representative

Customer Service Representative

High School Diploma -

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