Edward Gomez
Customer Service Specialist
Santiago De Los Caballeros,25
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Arise Platform
2023.03 - 2024.04
- Investigated and resolved accounting, service and delivery concerns.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Technical Support Representative
ModSquad
2019.02 - 2023.10
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Installed, configured and maintained computer systems and network connections.
- Translated complex technical issues into digestible language for non-technical users.
Content Moderator and Technical Support
Synergies
2019.09 - 2021.06
- Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Drove accuracy of content through careful proofreading and fact-checking.
- Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
Customer Service Representative
Contact Center Dominicana
2018.01 - 2019.08
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and backed up other customer service managers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Developed and updated databases to handle customer data.
Education
High School Diploma -
Escuela America Urbino
Gaspar Hernandez, Dominican Republic 2011.01 - 2015.01
Skills
Product and service solutions
Microsoft Excel
Call triaging
[SalesForce] CRM system proficiency
Calm and Professional Under Pressure
Product and service solutions
Timeline
Customer Service Representative
Arise Platform
2023.03 - 2024.04
Content Moderator and Technical Support
Synergies
2019.09 - 2021.06
Technical Support Representative
ModSquad
2019.02 - 2023.10
Customer Service Representative
Contact Center Dominicana
2018.01 - 2019.08
High School Diploma -
Escuela America Urbino
2011.01 - 2015.01