Work Preference
Summary
Overview
Work History
Education
Skills
Courses Languages
Timeline
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Edward Gallardo
Open To Work

Edward Gallardo

Santo Domingo ,01

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Customer Service RepresentativeSocial Media AssistantSpanish TeacherAssistant TeacherAssistant

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteHybrid
Location: Santo Domingo , 01, DO
Open to relocation: Yes

Salary Range

15000/yr - 200000/yr

Important To Me

Career advancementWork-life balanceWork from home optionPaid time offFlexible work hours

Summary

Versatile professional combining strong social media management with exceptional customer service skills. Adept at creating compelling content and delivering outstanding service, ensuring customer satisfaction while driving engagement across digital platforms.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

VIP Global
Los Cacicazgos, Santo Domingo
01.2026 - Current
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Provided confirmations, answered questions, and offered general information to assist customers via phone.
  • Addressed customer inquiries regarding reservations and availability to enhance customer satisfaction.
  • Documented all reservations accurately in the system to maintain data integrity.

Content Creator

Emisora 100.1
Naco, Santo Domingo
07.2023 - 11.2025
  • Crafted engaging content for social media platforms and blogs, driving audience interaction.
  • Designed compelling visuals to complement written content, improving overall engagement.
  • Curated relevant images, graphics, audio files, and video clips to enhance digital content.
  • Utilized editing and photography tools to enhance storytelling.
  • Edited and proofread articles for clarity and grammatical accuracy.

Social Media Assistant

Canal 6 y Canal del Sol (MEC)
Naco, Santo Domingo
06.2023 - 11.2025
  • Created engaging content that aligned with marketing strategies and resonated with audience interests, driving interaction.
  • Managed social media accounts across multiple platforms, increasing brand visibility and engagement.
  • Scheduled posts using social media management tools, ensuring timely and consistent updates across channels.
  • Crafted well-written blog posts and brief articles for social channel to educate and inspire readers.

Restaurant Waiter

Restaurants
Santo Domingo, Santo Domingo
05.2022 - 06.2023
  • Delivered exceptional customer service, creating a welcoming atmosphere for diners.
  • Addressed customer inquiries and resolved issues promptly, contributing to overall satisfaction.
  • Took orders accurately and efficiently using point-of-sale system.
  • Assisted team members during busy shifts, facilitating efficient service and collaboration.
  • Prepared tables for service, including setting utensils and condiments.

Education

Bachiller - Humanidades y Lenguas Modernas

Colegio Ivonne
Dominican Republic
07-2020

Curso de Fotografía Inicial e Intermedio -

Escuela de Diseño Chavón
Santo Domingo

Some College (No Degree) - English

Academia Europea
Santo Domingo

Skills

  • Call handling
  • Customer engagement
  • Reservation management
  • CRM software
  • Customer feedback
  • Data analysis
  • Social media management
  • Team collaboration
  • Conflict resolution

Courses Languages

  • Inglés, Intermedio, Intermedio
  • Curso de Fotografía Inicial e Intermedio, Escuela de Diseño Chavón, Santo Domingo

Timeline

Customer Service Representative

VIP Global
01.2026 - Current

Content Creator

Emisora 100.1
07.2023 - 11.2025

Social Media Assistant

Canal 6 y Canal del Sol (MEC)
06.2023 - 11.2025

Restaurant Waiter

Restaurants
05.2022 - 06.2023

Bachiller - Humanidades y Lenguas Modernas

Colegio Ivonne

Curso de Fotografía Inicial e Intermedio -

Escuela de Diseño Chavón

Some College (No Degree) - English

Academia Europea

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Edward Gallardo