Eduardo Alcalde
Hotel General Manager
Punta Cana,La Altagracia
Summary
High-achieving General Manager with demonstrated skills in integrating operational strategies, building partnerships and developing new revenue streams. Skillfully manage KPIs and internal controls to monitor operational trends and devise forward-thinking solutions. Results-focused, flexible and resilient in resolving issues.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
General Manager
Hard Rock Hotel & Casino Punta Cana
Punta Cana, La Altagracia
11.2020 - 01.2022
- Aligned department vision, goals and objectives with company strategy to achieve 98% score on annual Brand Compliance Evaluation performed by Hard Rock International.
- Established and administered annual costs and expenses and managed to keep food and beverage costs by 1 USD per guest below budget
- Hired and directed teams to achieve daily and long-term operations and business goals and were able to keep monthly staff rotation rate below 5% and ancillary income increased by 20% versus 2019
General Manager
Princess Hotels & Resorts Playa Del Carmen Mexico
Paya Del Carmenl, Quintana Roo Mexico
11.2015 - 10.2020
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning which resulted in increasing ancillary income in wine and food sales by 50% and Spa sales by 20%
- Implemented operational strategies and effectively built customer and employee loyalty that translated in improved guest experience satisfaction and a lower staff rotation rate from 110% to a 66% annually.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Corporate Director of Hotels
Blue Diamond Resorts Toronto Canada
Toronto, Canada, Ontario
10.2012 - 09.2015
- Developed, implemented and ensured all brand standards and operating procedures of hotel properties in Caribbean and Mexico region
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Proved successful working within tight deadlines and fast-paced atmosphere To open 5 hotels in a span of 2 and half years.
Deputy General Manager
Melia Hotels International Punta Cana
Punta Cana, La Altagracia
2008.04 - 2012.10
- Oversaw daily hotel operations, performed periodic staff evaluations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Education
Hotel Management Bachelor’s Degree -
Int. School of Hotel Management “Les Roches”
Switzerland 01.1987 - 12.1989
Skills
Strategic planning and analysis
Budget administration
Effective leader
Coaching and mentoring
Exceptional interpersonal communication
Verbal and written communication
Websites
Timeline
General Manager
Hard Rock Hotel & Casino Punta Cana
11.2020 - 01.2022
General Manager
Princess Hotels & Resorts Playa Del Carmen Mexico
11.2015 - 10.2020
Corporate Director of Hotels
Blue Diamond Resorts Toronto Canada
10.2012 - 09.2015
Deputy General Manager
Melia Hotels International Punta Cana
2008.04 - 2012.10
Hotel Management Bachelor’s Degree -
Int. School of Hotel Management “Les Roches”
01.1987 - 12.1989