Eduardo Alcalde
Hotel General Manager
Punta Cana,La Altagracia
Summary
High-achieving General Manager with demonstrated skills in integrating operational strategies, building partnerships and developing new revenue streams. Skillfully manage KPIs and internal controls to monitor operational trends and devise forward-thinking solutions. Results-focused, flexible and resilient in resolving issues.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
General Manager
Hard Rock Hotel & Casino Punta Cana
Punta Cana, La Altagracia
11.2020 - 01.2022
- Aligned department vision, goals and objectives with company strategy to achieve 98% score on annual Brand Compliance Evaluation performed by Hard Rock International.
- Established and administered annual costs and expenses and managed to keep food and beverage costs by 1 USD per guest below budget
- Hired and directed teams to achieve daily and long-term operations and business goals and were able to keep monthly staff rotation rate below 5% and ancillary income increased by 20% versus 2019
General Manager
Princess Hotels & Resorts Playa Del Carmen Mexico
Paya Del Carmenl, Quintana Roo Mexico
11.2015 - 10.2020
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning which resulted in increasing ancillary income in wine and food sales by 50% and Spa sales by 20%
- Implemented operational strategies and effectively built customer and employee loyalty that translated in improved guest experience satisfaction and a lower staff rotation rate from 110% to a 66% annually.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Corporate Director of Hotels
Blue Diamond Resorts Toronto Canada
Toronto, Canada, Ontario
10.2012 - 09.2015
- Developed, implemented and ensured all brand standards and operating procedures of hotel properties in Caribbean and Mexico region
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Proved successful working within tight deadlines and fast-paced atmosphere To open 5 hotels in a span of 2 and half years.
Deputy General Manager
Melia Hotels International Punta Cana
Punta Cana, La Altagracia
2008.04 - 2012.10
- Oversaw daily hotel operations, performed periodic staff evaluations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Education
Hotel Management Bachelor’s Degree -
Int. School of Hotel Management “Les Roches”
Switzerland 01.1987 - 12.1989
Skills
Strategic planning and analysis
Websites
Timeline
General Manager
Hard Rock Hotel & Casino Punta Cana
11.2020 - 01.2022
General Manager
Princess Hotels & Resorts Playa Del Carmen Mexico
11.2015 - 10.2020
Corporate Director of Hotels
Blue Diamond Resorts Toronto Canada
10.2012 - 09.2015
Deputy General Manager
Melia Hotels International Punta Cana
2008.04 - 2012.10
Hotel Management Bachelor’s Degree -
Int. School of Hotel Management “Les Roches”
01.1987 - 12.1989
Similar Profiles
Rosario AngomasRosario Angomas
Massage Therapist at Hotel Excellence Punta CanaMassage Therapist at Hotel Excellence Punta Cana
David Alexander, (Armrit)David Alexander, (Armrit)
Director of Facilities at Hard Rock Hotel, (Mirage Casino/Hotel)Director of Facilities at Hard Rock Hotel, (Mirage Casino/Hotel)
Alexis Jaquez R.Alexis Jaquez R.
Resident Manager at Dreams Punta Cana Casino & ResortResident Manager at Dreams Punta Cana Casino & Resort