Eduardo Feliz
Santo Domingo
Summary
Strategic Quality Analyst versed in developing standard operating procedures and training materials to promote adherence to quality standards. Dedicated to identifying operational pain points and implementing actionable improvements reduce corporate costs and increase consistency of quality.
Overview
3
3
years of professional experience
2020
2020
years of post-secondary education
2
2
Languages
Work History
Account Specialist
OutPLEX
06.2024 - 05.2025
- As an Account Specialist at The New York Times, I specialized in customer retention, working closely with subscribers to address concerns, prevent cancellations, and highlight the value of our services. The role required strong communication and persuasive skills, similar to sales, as I often offered customized solutions and promotions to retain clients and support subscription growth.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Developed customized financial solutions for clients, addressing their unique needs and concerns.
Quality Analyst
NewTech
12.2023 - 07.2024
- Ensured compliance with company standards, regulations and procedures related to quality control.
- Evaluated performance metrics from existing processes to recommend improvements in product quality.
- Collaborated with cross-functional teams to develop and implement process improvements.
Sells Representative
Teleperformance
08.2022 - 10.2023
- As a sale representative I was responsible for selling a company’s products or services to customers. Identify potential clients, present product information, negotiate deals, and build strong customer relationships. As a Sale reps play a key role in helping businesses grow by meeting sales targets and providing excellent customer service.
Education
High School Diploma -
CENAPEC
Skills
Continuous Improvement
Quality processes
Microsoft office proficiency
Terms negotiation
Customer engagement
Customer relationship development
Project Management
Languages
C1 (Advanced)
Education and Training
false,other
Timeline
Account Specialist
OutPLEX
06.2024 - 05.2025
Quality Analyst
NewTech
12.2023 - 07.2024
Sells Representative
Teleperformance
08.2022 - 10.2023
High School Diploma -
CENAPEC
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