Summary
Overview
Work History
Education
Skills
Availability
Legalstatus
Personal Information
Languages
Timeline
Generic

Edjine Andre

Customer Service
Cabarete ,Puerto Plata

Summary

To bring my experience, hard work ethic, and customer service skills to a reputable business in the Hotel | Restaurant | Tourism Industries.

Overview

7
7
years of professional experience

Work History

Hostess Of some Events

Hotel Haiti El Rancho
Petion Ville Ouest
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Opened and closed seating sections according to volume of guests.
  • Promoted business loyalty by fostering positive customer relationships.

In-Home Babysitter

Rodriguez
Santo Domingo
01.2022 - 09.2023
  • Maintained open lines of communication with parents regarding each child''s progress, challenges, concerns or special needs.
  • Provided exceptional care for infants by feeding them according to parental guidelines, changing diapers regularly, and ensuring they received adequate sleep periods throughout the day.
  • Demonstrated responsibility by adhering to family-specific rules, expectations, and protocols while caring for the children.
  • Reviewed and followed parent directions for children's care.

Call Center Agent

Victoria Secret
Work From Home
05.2021 - 07.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.

Call Center Agent

Neartel Communication
Cabarete
08.2018 - 04.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Receptionist , Hostess

Toto Dine & Drink
Petion Ville Ouest
06.2017 - 08.2017
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.

Recruited Hostess For events

Secosa
Route de Freres
01.2017 - 05.2017
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Server

Bar a jus Lounge Restaurant
Petion Ville Ouest
06.2016 - 11.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

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Skills

Great communication Skills , Fast learner , Quick thinker to resolve problems

Availability

I am available at your request for a personal interview and if you have any questions please do not hesitate in contacting at my information above.

Legalstatus

Passport .

Personal Information

  • Age: 26
  • Gender: Female

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working

Timeline

In-Home Babysitter

Rodriguez
01.2022 - 09.2023

Call Center Agent

Victoria Secret
05.2021 - 07.2021

Call Center Agent

Neartel Communication
08.2018 - 04.2019

Receptionist , Hostess

Toto Dine & Drink
06.2017 - 08.2017

Recruited Hostess For events

Secosa
01.2017 - 05.2017

Server

Bar a jus Lounge Restaurant
06.2016 - 11.2016

Hostess Of some Events

Hotel Haiti El Rancho

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Edjine Andre Customer Service