Edison Herrera
Professional Waiter And Customer Service
La Romana
Summary
Experienced with customer interaction and service optimization. Utilizes analytical skills to identify and resolve service issues efficiently. Strong understanding of customer service best practices and process improvement techniques.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Customer Service Analyst
Synergis
11.2025 - 01.2026
- Identified trends in customer inquiries, providing insights to improve products or services accordingly.
- Increased first-call resolution rates by creating an extensive knowledge base for quick reference during interactions with customers.
- Conducted thorough root cause analyses for recurring issues, implementing preventive measures to minimize future occurrences.
- Improved overall team morale through open communication channels and fostering a supportive work environment.
Hotel Waiter
Casa De Campo Villas And Resorts
11.2022 - 04.2024
Hotel Waiter
Dreams Dominicus La Romana
05.2019 - 01.2020
Education
High School Diploma -
Colegio Nueva Esperanza, La Romana
La Romana, Dominican Republic 05.2001 -
Skills
Teamwork
Call center experience
Computer skills
Customer service
Teamwork skills
Excellent communication
Problem resolution
Adaptability and flexibility
Active listening
Timeline
Customer Service Analyst
Synergis
11.2025 - 01.2026
Hotel Waiter
Casa De Campo Villas And Resorts
11.2022 - 04.2024
Hotel Waiter
Dreams Dominicus La Romana
05.2019 - 01.2020
High School Diploma -
Colegio Nueva Esperanza, La Romana
05.2001 -