Staying up-to-date with the latest technology trends and innovations Volunteering to assist local communities with tech education and support Enjoying team sports, which helps me develop collaboration and communication skills
Eder Sebastian Vittini Rodriguez
Tech Support Specialist | Customer Service Professional
Santo Domingo,Distrito Nacional
Summary
Dynamic professional with a proven track record at Alorica, enhancing customer loyalty through exceptional service and empathy. Excelled in high-stress situations, demonstrating adaptability and problem-solving skills. Skilled in technical support and active listening, significantly improving user experience and customer satisfaction.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Alorica
11.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
SQL Server Database Assistant
Mercasend SRL
11.2022 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
San Juan Bautista.
C. Helios &, Santo Domingo 01.2022 - 07.2023
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Time management
Team collaboration
Live chat support
Consultative sales
Follow-up skills
Technical support
Payment processing
Additional Information
I am always eager to learn new skills and processes to enhance my ability and performance at every area. Whether it's mastering new tools, improving my technical knowledge, or adapting to new communication methods, I am committed to continually developing my skills to provide the best possible assistance. I am confident that my willingness to learn and grow will allow me to contribute positively to any challenges or opportunities that arise
Interests
Personal trainer
- Passionate about health and fitness, with experience as a personal trainer, where I developed strong communication, leadership, and motivational skills.
- Enjoy creating tailored workout plans and supporting clients in achieving their fitness goals, demonstrating my ability to assess needs and provide personalized solutions.
- Committed to continuous personal and professional growth, staying up-to-date with fitness trends and certifications to enhance my expertise
Timeline
Customer Service Representative
Alorica
11.2023 - Current
SQL Server Database Assistant
Mercasend SRL
11.2022 - 03.2023
High School Diploma -
San Juan Bautista.
01.2022 - 07.2023
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