Earline Thomas
Little Elm
Summary
Organized and dedicated business professional successful at managing multiple priorities in fast-paced environments. Personable and detail-oriented with commitment to accuracy and customer satisfaction. Excellent conflict management skills. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Claims Phone Resolution Specialist
Progressive
12.2021 - Current
- Maintain detailed records of interactions with customers, ensuring all data is captured accurately for future reference and analysis.
- Conduct comprehensive analysis of recurring issues, implementing preventive measures to minimize future occurrences.
- Enhance customer satisfaction by efficiently resolving escalated complaints and providing appropriate solutions.
Claims Adjuster
Progressive
05.2019 - 12.2021
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Negotiated property damage settlement agreements to resolve disputes.
- Resolved complex, severe exposure claims using high service oriented file handling.
Member Services Advocate
United Healthcare
08.2018 - 05.2019
- Accurately researched, resolved, and documented customer service issues.
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
- Resolved customer complaints and handle difficult calls with patience and professionalism.
- Use Microsoft Excel, Word, and Epic system to help manage claims.
Education
Bachelor of Science - Child and Family Studies, Sociology
Louisiana State University
Baton Rouge, LA05.2017
Skills
- Detail-oriented
- Excellent oral and written communication skills
- Software Proficiency
- Attention to Detail
- Conflict Resolution
- Organizational Skills
Timeline
Claims Phone Resolution Specialist
Progressive
12.2021 - Current
Claims Adjuster
Progressive
05.2019 - 12.2021
Member Services Advocate
United Healthcare
08.2018 - 05.2019
Bachelor of Science - Child and Family Studies, Sociology
Louisiana State University
Similar Profiles
Alexis RoughtAlexis Rought
Agency Service Representative at ProgressiveAgency Service Representative at Progressive
MORGAN DAVISMORGAN DAVIS
Claims Generalist at ProgressiveClaims Generalist at Progressive
Shaindia Grier-StillwellShaindia Grier-Stillwell
Insurance Agent at ProgressiveInsurance Agent at Progressive
April-Marie EgwuApril-Marie Egwu
Nurse Intern at Medical Center HospitalNurse Intern at Medical Center Hospital
ETHAN MCMENAMYETHAN MCMENAMY
Lifeguard at City of DentonLifeguard at City of Denton