Summary
Overview
Work History
Education
Skills
Timeline
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Dunesky González

Punta Cana

Summary

Result-driven professional bringing expertise in operational excellence, guest experience, and team leadership.

Successful at overseeing all areas of daily operations and making effective decisions to positively impact business direction and bottom-line profits.

Adaptable professional with quick learning abilities to perform in new, demanding environments.

Overview

18
18
years of professional experience

Work History

Regional Director Caribbean Destinations

Nexus Tours
07.2014 - Current
  • Currently overseeing all Caribbean destinations within Go Nexus Group, 16 countries, and 20 destinations all across.
  • Supervision of all operational areas in the destinations, ranging from Guest Experience to Sevice Delivery and Sales Performance.
  • Supplier relations, focused on the constant and cosistent improvement of the quality of the service.
  • Over 450 staff under my scope in several areas of the business, from sales teams up to airport and back office teams.
  • Prior to this promotion, I held positions as Country Director in Cuba and the Dominican Republic over a period of 11 years.

Resort Team Manager

TUI Travel PLC
Varadero, Cuba
01.2007 - 06.2014
  • Managed the TUI UK operation in Cuba's biggest destination.
  • Provided guidance and leaderrship to our destination teams to guarantee top-notch service delivery in a very demanding destination.
  • Led the teams through crisis periods when the destination was hit by natural disasters which allowed us to be honored with Wordlwide Holiday Experience Awards by the TUI Group

Education

Bachelor of Arts - Philology

Universidad Central De Las Villas
Santa Clara, Cuba
07-2020

Skills

  • Operational management: Vast experience in high-leverage operational instances
  • Determination: Full Focus on the goals and objectives
  • Supplier relations: Ethical and respectful
  • Sales performance: Constant drive for new tools and strategies to enhance team performance
  • Guest experience: The guest as the centerpiece of my job
  • Crisis management
  • Team leadership

Timeline

Regional Director Caribbean Destinations

Nexus Tours
07.2014 - Current

Resort Team Manager

TUI Travel PLC
01.2007 - 06.2014

Bachelor of Arts - Philology

Universidad Central De Las Villas

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Dunesky González