Duane Baskin
Atlanta,GA
Summary
With a robust background at the Department of Veterans Affairs, I excel in virtualization technologies and IT vendor management, demonstrating a keen ability to manage complex IT infrastructures and enhance cybersecurity measures. My strategic approach has significantly optimized data center operations, showcasing my leadership in enterprise architecture and effective risk management.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Senior IT Communications Specialist – UCIS
Department of Veterans Affairs
Atlanta, GA
12.2019 - 01.2021
- Worked on the development of relevant technical standards and interface applications for the system
- Tracked and monitored the performance of the system and provide proactive resolution for problem or outages through Voice, exchange and collaboration
- Programmed and configured Cisco CM 7.x and higher, Advanced knowledge of VMWare and Cisco Unified Computing System integration
- Built and implemented new Cisco VoIP solutions as needed
- Worked with network engineers to troubleshoot complex issues involving VoIP, VoIP interfacing applications and other converged technologies
- Maintained and administered systems including but not limited to Cisco CUCM, Unity
- Experienced with Lync Enterprise Voice gateways and session border controllers
- Knowledge of and experience with Microsoft’s broader productivity and foundational suites, including Office 365, Exchange, Active Directory, Group Policy, SharePoint, SQL Server
- Capable of troubleshooting connectivity in an environment with multiple networks and firewalls
- Knowledge of audio and video conferencing technologies (including Polycom and Cisco/Tandberg), audio-visual system user interface
Business Critical Systems Analyst
Department of Veterans Affairs
Atlanta, GA
05.2015 - 01.2019
- Managed the Vista Imaging database for the Atlanta, Georgia Medical Center and surrounding areas
- Integrated clinical images, scanned documents and other non textual data into the patients electronic medical record
- Captured and managed many different kinds of images including: endoscopy, pathology, dermatology, cardiology, radiology and nuclear medicine images
- Managed 23 virtual servers within a VMware virtual environment
- Led the migration of tape backup images into our new VMware virtual servers for better replication and redundancy
- Monitored and performed daily inspections to make sure all VMware servers were online, security updates, services and tasks had been performed
- Assisted physicians, technicians, and various hospital staff with imaging requests and issues daily
- Worked with many vendors entering the Data Center providing information and access to problematic hardware and software
- Worked with many imaging tools: Clinical Image Display, Vista Rad, Image Capture, CPRS all used to serve as tools to help aid in consultation among physicians and communicate with their patients whether in the same department, service or at a different sites
Senior IT Specialist / Data Capacity Planner
Department of Veterans Affairs
Atlanta, GA
01.2010 - 01.2015
- Managed regional data center
- Responsible for assigning Datacenter rack space to multiple business groups
- Liaison to Site Services team providing technical requirements to fulfill the business need
- Provide power and capacity information for majority of organizations
- Key contributor in creating a Datacenter Capacity reservation system
- Experience working with System Engineering teams, Network Engineers, Security and Implementation teams for hardware procurement and hardware provisions
- Provide technical support for teams with different hardware platforms and applications
- Expertise in documentation and weekly reporting to all levels of an organization
- Ability to provide input for changing requirements in constantly changing Datacenter environment
- Able to minimize risk and control the costs of your data center operations and facilities
- Ensured more efficient use of data center floor space with server and storage consolidation, tiered network storage, and best practices
- Gained management efficiencies and cost savings through asset consolidation
- Consolidated applications, servers, and storage to increase flexibility and reduce costs
- Reduced capital and operational costs through asset consolidation, floor space reduction, and lower energy consumption
- Optimized energy consumption throughout your infrastructure and achieve green IT data center goals
- Experience creating process and Documentation for audits
- (SOX, PCI)
- Worked closely with Tools team to provide performance metrics to show business efficiency
- Ability to work with company budgets and to properly forecast company margins based on project scope, schedule and budget
- Managed Datacenter from 5,000 sq ft to 30,000 sq ft
- Capacity planning management experience based on power utilization
- Experience managing asset management systems and different vendors providing these service
Network /National Teleradiology Support
Department of Veterans Affairs
Durham, NC
12.2008 - 01.2010
- Led local implementation of a national teleradiology project to provide network services that support business requirements; and plan, design, develop, and integrate network systems consistent with existing or planned network infrastructures
- Led a significant local project to develop requirements for the acquisition of network hardware, software, telcom and services for 35 teleradiologist at the National Teleradiology Center
- Served as network administrator/Telecom manager on a large local system, including responsibility for: configuring desktops, laptops hubs, switches, and routers; monitoring network performance; performing network diagnostics; analyzing network traffic patterns; and installing network software fixes, upgrades, PBX to Cisco VOIP migrations
- Develop and implement configuration management plans on a significant local project for complex LANs and WANs
IT Specialist Intern
Department of Veterans Affairs
Durham, NC
12.2006 - 01.2008
- Learned all facets of IT operations: Networking, Vista Imaging, Vista Database operations, Desktop Support, Information Security
- Acquired multiple IT certifications: CCNA, MSCE, Networking +, Security +, CISSP prep training
- Led a significant Public Key Infrastructure local project to install PKI on all Email accounts throughout the medical center
- Promoted multiple times and received a superior performance award
System Administration
United States Postal Service
11.1989 - 12.2006
- Responsible for Print Server, SMPT, Digital Senders
- Administered all aspects of the network infrastructure that includes but is not limited to Desktops, Server, Active Directory, IIS, DNS, DHCP, File Servers, and SharePoint
- Monitors, maintains, and resolves software, hardware, and network issues and ensure security
- Deploys and configures application software, system updates, and security patches
- Creates and manages system backup and disaster recovery plan
- Experience managing asset management systems and different vendors providing these services
- Strategic experience working with others gaining trust and pressure situations
Education
Postgraduate Certificate - Cybersecurity
Virginia Commonwealth University
Richmond, VA02.2025
Masters of Business Administration - Business
Strayer University
Richmond, VA05.2012
Bachelor of Science - Medical Informatics
Virginia Commonwealth University
Richmond, VA05.2008
Skills
- Virtualization technologies
- IT vendor management
- Network administration
- IT troubleshooting
- Information security
- IT asset management
- IT risk management
- Business intelligence
- IT compliance
- IT service management
- Cybersecurity expertise
- Enterprise architecture
Certification
- Certified Cyber Security Professional (CCSP)
- CISCO CCNA
- Schneider Electric
- Data Center Certified Associate
- CompTIA Network +
- CompTIA Security +
- 2003 Microsoft System Certified Engineer
- CISSP Prep Certification of completion (Communications and Network Security) & (Identity and Access Management) & (Software Development Security)
Timeline
Senior IT Communications Specialist – UCIS
Department of Veterans Affairs
12.2019 - 01.2021
Business Critical Systems Analyst
Department of Veterans Affairs
05.2015 - 01.2019
Senior IT Specialist / Data Capacity Planner
Department of Veterans Affairs
01.2010 - 01.2015
Network /National Teleradiology Support
Department of Veterans Affairs
12.2008 - 01.2010
IT Specialist Intern
Department of Veterans Affairs
12.2006 - 01.2008
System Administration
United States Postal Service
11.1989 - 12.2006
Postgraduate Certificate - Cybersecurity
Virginia Commonwealth University
Masters of Business Administration - Business
Strayer University
Bachelor of Science - Medical Informatics
Virginia Commonwealth University
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