Dalen Tejada
Kissimmee,FL
Summary
Actively seeking an opportunity to join a dynamic team to assist in achieving the mission of the team. Driven professional with extensive experience at Rosen Hotels and Resort, excelling in roles from Reservation Agent to Credit Card Reconciliation Specialist. Demonstrated expertise in Microsoft Office Suite and exceptional organizational skills. Proven track record of enhancing operational efficiency and resolving complex issues, contributing to significant improvements in customer satisfaction and process optimization.
Overview
20
20
years of professional experience
Work History
Credit card Reconciliation Specialist
Rosen Hotels and Resort
01.2023 - 01.2024
- Utilized various methods to reconcile account discrepancies
- Conducted research and investigation of all discrepancies
- Notified supervisor of all issues and trends when required
- Resolved account reconciliation issues quickly
- Updated accounts with accurate information
- Reported all issues to supervisor as needed
Credit Card Processor
Rosen Hotels and Resort
01.2016 - 01.2023
- Assist guest with credit card billing issues
- Assist hotels venue with billing card
- Initiate refunds for duplicate payments
- Process credit card payments for unpaid bills
- Prepare day end report for credit card transaction
- Prepare/sent invoices to guests
- Handle guest complaint with billings or double charges
- Process refunds
- Handle credit cards fraud with different Credit cards company
- Provides phone and task coverage as needed to assist the team in maintain service levels and productions goals
- Assists with other duties and projects as assigned and deemed necessary to meet the business need
- Interact professionally with various departments such as Front Desk, Restaurants, Gift Shops, Sales and Accounting
Assistant Front Desk Manager
Rosen Hotels and Resort
01.2010 - 01.2016
- Handled overall operations and maintained office productivity and profitability
- Collated periodic reports on day-to-day rooms reservations
- Made sure expenses incurred do not go beyond allocation
- Conducted and performed training, counseling, scheduling, and evaluating of staff, and front office personnel
- Implemented company procedures and regulations
Sales Admin / Yield Mgmt. Coordinator
Rosen Hotels and Resort
01.2008 - 01.2010
- Enter new blocks for wholesalers
- Release rooms from wholesaler blocks
- Sent bills to wholesalers
- Charge credit cards authorizations
- Check prepaid reservations and contact wholesalers for payments
- Handled booking and requests
Reservations Agent
Rosen Hotels and Resort
01.2007 - 01.2008
- Data Entry and Gatekeeper
- Provided Customer Service
- Inn Time and Visual One
- Handled guests’ complaints
Retail Manager
Bally Total Fitness
01.2004 - 01.2007
- Coordinated sales promotion activities
- Planned and prepared work schedules
- Handled customer complaints
Assistant Human Resources
Holiday Inn
01.2006
- Assisted Human Resources with payroll
- Coordinated employees activities
- Responded letters to guests
- Assisted General Manager with guest survey
Assistant Executive Chef
Monroe College Cafeteria
01.2004 - 01.2005
- Assisted Executive Chef with food preparation
- Maintained standard of food and kitchen hygiene
- Arranged daily breakfast and lunch special
Education
Bachelor’s degree - Hospitality and Tourism management
Monroe College
Bronx, NY08.2006
Associates degree - Culinary
Monroe College
Bronx, NY08.2005
Skills
- Microsoft Windows XP Professional
- Microsoft Office Suite
- PowerPoint
- Excel
- Outlook
- Verbal Communication
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Organization and Time Management
Languages
Bilingual in English and Spanish
Computertechnicalskills
- Proficient in Microsoft Windows XP Professional
- Microsoft Office Suite (PowerPoint, Excel, Outlook, MS Publisher)
- Right Fax
- Scanner
Timeline
Credit card Reconciliation Specialist
Rosen Hotels and Resort
01.2023 - 01.2024
Credit Card Processor
Rosen Hotels and Resort
01.2016 - 01.2023
Assistant Front Desk Manager
Rosen Hotels and Resort
01.2010 - 01.2016
Sales Admin / Yield Mgmt. Coordinator
Rosen Hotels and Resort
01.2008 - 01.2010
Reservations Agent
Rosen Hotels and Resort
01.2007 - 01.2008
Assistant Human Resources
Holiday Inn
01.2006
Retail Manager
Bally Total Fitness
01.2004 - 01.2007
Assistant Executive Chef
Monroe College Cafeteria
01.2004 - 01.2005
Associates degree - Culinary
Monroe College
Bachelor’s degree - Hospitality and Tourism management
Monroe College
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