Donna Thompson

• Referred clients for clinical mental and physical evaluation assessments, Conducted new client intakes, recorded bi-weekly or weekly ILP case summary reports utilizing Cares system
• Assisted clients with obtaining various documents needed to obtain public assistance, eligibility for CityFheps housing Voucher, employment and additional services
• To assist with time-management created and implemented binder sign out and in tracking sheet, work pass request letter, metrocards card request letter, seeking hoising sheet and next scheduled ILP meeting and tasked sheet.

• Supported Gastroenterology and Hematology internal medicine division, fellows via fax and email, scheduled colonoscopy and endoscopy procedures and covid pre-testing unit, and clinical visits and telehealth calls
  • Utilized various hospital systems, such as: Athena Health, Eagle, Health Bridge, Acuity, and EMR scheduling various appointments
  • Scheduled follow-up visits, procedures, registrations new patients, discharges for all nursing stations, emergency room visits, and external medical facilities
  

• Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
• Evaluated customer needs and feedback to drive product and service improvements. and collected, arranged, and input information into database system.

• Enhanced office environment, organizing spaces for better workflow and employee comfort.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Supported the Deputy Commissioner of business services, the assissnt commissioner of labor division services, ànd the director of supplies and services
• Compiled and conducted outbound calls to various city agencies, entailing compliance of the executive orders
• Facilitated pre-awards meetings with contractors regarding contract renewals, policy, practices, and procedures

• Coordinated front desk and office operations, scheduled meetings for planners, faxed, copied, scanned, and emailed various documentation for director and staff
• Met and greeted clients, date stamped, logged, and distributed incoming mail and packages, while answering various inquiries on multilined switchboard

• Provided various commuter services for seniors, disabled, and regular commumuters entailing dirrctions, delayed and schedules of trains and buses, accessible station locations,and losted or damaged metrocards and locations of MTA van and buses to provude new and replace lost metrocards