DONNA J. SCUDDER

Experienced in providing customer service through effective communication and problem resolution, demonstrating proficiency in managing caller inquiries and complaints. Utilized various computer systems to document interactions and ensure accurate message distribution, adhering to established company policies. Successfully navigated multiple software platforms while maintaining a professional demeanor, contributing to efficient call handling and customer satisfaction. Proven ability to collaborate with different departments to address customer concerns and enhance service delivery.

Telephone Operator with background assisting customers by phone and in person. Friendly and helpful when answering calls and transferring customers. Knowledgeable about services offered and expert at answering commonly asked questions. Focused multi-tasker when toggling between helping in-person customers and promptly responding to calls.