Domingo Alberto Agramonte Hernandez
Miami
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
tymglobal
02.2020 - 05.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
Education
GED -
Colby Community College
KANSAS07.2009
Skills
- Report Creation
- Report Preparation
- Order Fulfillment
- Microsoft Word
- Credit Card Payment Processing
- Microsoft Excel
- Retail Sales Customer Service
- Active Listening
- Customer Relations
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Service Representative
tymglobal
02.2020 - 05.2023
GED -
Colby Community College
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