Doenny Suero Jiménez

• Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
• Assisted healthcare providers with accurate Spanish-language interpretation during patient consultations.
• Maintained message content, tone, and emotion as closely as possible.
• Facilitated communication between patients and medical staff, enhancing understanding of treatment plans.
• Maintained confidentiality and privacy standards in accordance with HIPAA regulations.
• Developed familiarity with medical terminology in both English and Spanish for effective interpretation.
• Improved patient satisfaction with the quality of medical services through clear communication and empathy.
• Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.
• Provided interpretation services during telemedicine consultations, enabling remote access to critical healthcare services for Spanish-speaking patients.
• Equipped healthcare providers with cultural information to promote appropriate provision of health services.

• Facilitated effective communication between healthcare providers and Spanish-speaking patients.
• Interpreted medical terminology accurately to ensure clarity in patient interactions.
• Assisted in patient intake processes, gathering necessary medical history information.
• Provided culturally sensitive interpretation to enhance patient understanding of treatment options.
• Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.

• Oversaw daily operations, ensuring compliance with company policies and safety regulations.
• Mentored team members, fostering skill development and enhancing overall performance.
• Streamlined workflows by implementing process improvements that increased efficiency.
• Analyzed performance metrics to identify trends and drive continuous improvement initiatives.
• Implemented quality control measures to minimize errors and maintain high standards of service delivery.
• Mentored junior staff members, cultivating a supportive work environment that fostered growth and development opportunities.
• Succeeded in maintaining high employee morale by recognizing individual achievements, organizing team-building activities, and promoting a positive work culture.
• Improved customer satisfaction rates, addressing concerns promptly and implementing effective solutions.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Developed strong client relationships to enhance customer satisfaction and loyalty.
• Utilized CRM software to track sales activities and manage customer interactions effectively.
• Conducted product demonstrations to educate clients on features and benefits, driving engagement.
• Analyzed customer feedback to identify improvement areas, enhancing service delivery standards.
• Generated additional sales opportunities with upselling and cross-selling techniques.

• Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
• Assisted in maintaining accurate records and processing inquiries through university systems.
• Coordinated communication between departments to streamline information flow and enhance service delivery.
• Oversaw daily administrative tasks, ensuring adherence to university policies and enhancing overall workflow efficiency.
• Managed multi-line telephone system and greeted claimants during office visits.
• Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
• Organized electronic and hard copy filing systems for easy retrieval of documents and information.
• Facilitated smooth workflow by accurately handling data entry tasks and updating client records in a timely manner.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering
functions and earned reputation for exceeding service standard goals.
• Educated customers about billing, payment processing and support policies and procedures.
• Logged call information and solutions provided into internal database.

• Provided reliable support during large-scale disaster responses through seamless coordination with local authorities.
  • Enhanced patient care by providing timely and efficient emergency medical assistance during triage process.
  Developed effective communication skills while coordinating with dispatchers, hospital staff, and other healthcare
  professionals during emergencies and on a daily basis on each shift.
  • Performed medical tests and collected samples for laboratory analysis.
  • Provided patient families with post-medical care instructions.
  • Maintained patients data organized and assisted with patient's data entry process during and at the end of every shift.