Dionys Rivas
Customer Representative
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Costomer Service
Dish Network
Santo Domingo
02.2013 - 04.2016
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
High School Diploma -
North Plainfield High School
New Jersey 10.2004 - 06.2008
Skills
Cross-selling products and services
undefinedTimeline
Costomer Service
Dish Network
02.2013 - 04.2016
High School Diploma -
North Plainfield High School
10.2004 - 06.2008
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