Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DILCIA ELIANA PASCUAL

Lebanon

Summary

Resourceful and adaptable professional with a strong foundation in communication, client service, and education. Brings over a decade of diverse experience across customer support, language instruction, and language access services. Known for maintaining professionalism, cultural sensitivity, and confidentiality in all areas of work. Highly organized, reliable, and committed to delivering high-quality service in fast-paced and remote environments.

Overview

15
15
years of professional experience
3
3
Certifications

Work History

Remote Interpreter

ALTA Language Services
02.2021 - 04.2025
  • Delivered Spanish-English interpretation via OPI and VRI for medical clinics, legal aid services, and public agencies.
  • Interpreted for patients, physicians, law enforcement, and government representatives during critical conversations.
  • Maintained accurate logs and adhered strictly to confidentiality standards.
  • Completed over 4,000 professional sessions with consistent QA scores above 95%.

Over-the-Phone Interpreter

LanguageLine Solutions
10.2015 - 11.2020
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.

Customer Service Representative

Concentrix
08.2012 - 07.2014
  • Supported clients bilingually in resolving account issues and providing technical guidance.
  • Achieved and maintained high CSAT scores while handling escalated calls.

ESL Instructor

Immerse International
06.2010 - 06.2012
  • Taught English to adult learners and international students in immersive classroom settings.
  • Developed and delivered customized lesson plans focused on conversational fluency, grammar, and workplace communication.

Education

Bachelor of Science - Business

Millersville University of Pennsylvania
Millersville, PA
05.2001 -

Skills

  • Medical & Legal Terminology Proficiency
  • Remote Platforms Expertise: VRI/OPI (Zoom, CyraCom, ALTA, LanguageLine)
  • Call Handling Under Pressure
  • Client-Facing Communication Skills
  • Professional Conduct & Confidentiality (HIPAA-compliant)
  • Training & Instruction for Multilingual Learners

Certification

Medical Terminology for Interpreters – ALTA Language Services (2022)

Timeline

Remote Interpreter

ALTA Language Services
02.2021 - 04.2025

Over-the-Phone Interpreter

LanguageLine Solutions
10.2015 - 11.2020

Customer Service Representative

Concentrix
08.2012 - 07.2014

ESL Instructor

Immerse International
06.2010 - 06.2012

Bachelor of Science - Business

Millersville University of Pennsylvania
05.2001 -

Similar Profiles

CREATE PROFILE
DILCIA ELIANA PASCUAL