Dieunie Marie Joanne Charles
Ottawa
Summary
Accomplished Manager of Business Development and Sales at Jennifer FDC Hair Beauty Supply SRL, with a decade of expertise in enhancing sales and customer relationships in the beauty sector. Mastered market trend analysis and strategic sales planning, alongside fostering team growth and leadership. Known for elevating customer service standards and achieving significant business growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager of Business Development and Sales
Jennifer FDC Hair Beauty Supply SRL
07.2014 - 09.2024
Dynamic and results-driven Business Development and Sales Manager with over 10 years of experience in the beauty and cosmetics industry. Proven expertise in driving sales growth, building long-term client relationships, and developing successful sales strategies. Adept at identifying new business opportunities, negotiating with clients, and managing cross-functional teams to deliver exceptional results. Passionate about the beauty industry and committed to ensuring outstanding customer experiences.
Education
Licensed - Education Mentioned Modern Lenguages
UNEV National Evangelical University of Santo Domi
SANTO DOMINGO, DOMINICAN REPUBLIC 06.2019
Skills
1-Customer Service: Ensuring high standards of customer service to create positive shopping experiences that lead to repeat business and customer referrals
2-Sales Strategy Development: Ability to create and implement effective sales strategies that align with the shop’s goals
3-Market Research and Trend Analysis: Ability to analyze market trends and consumer behavior to identify opportunities for new products or services
4-Team Leadership and Development: Training and mentoring sales staff, ensuring they are knowledgeable about products and sales techniques
5-Store Management: Overseeing day-to-day operations, including staffing, merchandising, and ensuring the store is well-presented and customer-friendly
Accomplishments
Increased overall sales revenue by 35% within 12 months through the development and execution of targeted marketing strategies and personalized customer engagement. Successfully introduced three new product lines, resulting in a 20% growth in repeat customer purchases and a 15% expansion in the shop's customer base. Implemented staff training programs that improved product knowledge and boosted team sales performance by 25%.
Affiliations
Collaborate with fellow retail professionals to exchange ideas on enhancing customer experience and improving store operations.
Certification
NATIONAL EVANGELICAL UNIVERSITY
Bachelor Degree of Education, Mention in Modern Languages
Additional Information
1_PROFESSIONAL TRAINING SCHOOL IN NAILS
Certificate: Given in Santo Domingo, on the 13th day of August 2023.
2_PROFESSIONAL NAIL TECHNICIAN
Certificate: Given in Santo Domingo, on the 20th day of June 2023.
3_PROFESSIONAL NAIL TRAINING SCHOOL
Certificate: Given in Santo Domingo, on the 21st day of September
4_Nails MECHE NAILSCERTIFICATE: Workshop on Improvements in Structures and 3D
Date: October 16, 2023
5_PROFESSIONAL NAIL CLASS GIVEN in Santo Domingo, on the 26th day of the month of September.
6_Andrea School INTERNATIONALBEAUTY ACADEMY Certificate: Given in Santo Domingo, Dominican Republic on the 8th day of the month of June 2021.
7_Andrea School INTERNATIONAL BEAUTY ACADEMY. Given in Santo Domingo, Dominican Republic on the 30th day of the month of October 2019
8_CERTIFICATE: For having successfully completed the Intensive Eyelash on August 16, 2018 Santo Domingo, Dominican Republic
9_Certificate: The workshop on
Optimization of Structures
Given in Santo Domingo, on the 12th day of the month of May 2023.
10_ALICIA BEAUTY Hair Esthetic
Certificate: For having successfully completed the Machine Wig Making course. Given in Santo Domingo, Rep. Dom, on the 24th of the month of March of the year Two Thousand Twenty-four 2024
11_Reborn Dy A BEAUTY ACADEMY Certificate: For having attended The workshop of Hair Banding + Eyelash Posture
Given in Santo Domingo, Dominican Republic
On June 30, 2024.
Spanish, French
French
Bilingual or Proficient (C2)
Timeline
Manager of Business Development and Sales
Jennifer FDC Hair Beauty Supply SRL
07.2014 - 09.2024
NATIONAL EVANGELICAL UNIVERSITY
Bachelor Degree of Education, Mention in Modern Languages
Licensed - Education Mentioned Modern Lenguages
UNEV National Evangelical University of Santo Domi
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