Diego Manuel Rodriguez Espinal
Business Administrator
Santiago de los Caballeros,provincia de santiago
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Experienced with developing and implementing effective sales strategies. Utilizes strong leadership and team-building skills to drive performance and revenue growth. Track record of building and maintaining client relationships to maximize opportunities.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Executive Sales Manager
Boxeracing
Santiago De Los Caballeros, Provincia de Santiago
10.2022 - Current
- Built a strong referral network through exceptional service delivery, resulting in a consistent flow of new leads from satisfied clients.
- Championed corporate social responsibility initiatives within the organization to improve brand reputation and forge stronger community ties.
- Organized and participated in trade shows and events to generate brand awareness and network with potential customers.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased average deal size by identifying opportunities for upselling additional products or services within existing accounts.
Recruiter/Sourcer
Nearshore Staffing
Santiago De Los Caballeros, Provincia de Santiago
09.2021 - 03.2025
- As a recruiter, my duties include source with job boards and internal candidate databases for full time and temporary positions
- Also conducting interviews and sorting through applicants and assessing applicants’ knowledge, skills, and experience to best suit open position
- As sourcer used various channels to look for potential candidates, contacting passive candidates and building talent pipelines for future hiring needs
- Applying networking skills to source on social media and learning about different roles, we’d like the candidate to meet
- Also proactively identify the hiring needs and help fill the company vacancies with qualified employees
Analyst
Synergies
Santiago De Los Caballeros, Provincia de Santiago
03.2021 - 09.2021
- Company Overview: Worked for First American providing customer and technical support to their platform
- Worked for First American providing customer and technical support to their platform, adding and removing user and uploading legal documents to the platform
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Customer Service Representative
CCD Contact Center
Santiago De Los Caballeros, Provincia de Santiago
02.2020 - 04.2020
- Company Overview: Worked for Radnet, a campaign that is in charge of scheduling medical studies for patients who needs them
- I provided customer service to patients and scheduled appointments
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Bilingual Sales Representative
Skymax Contact Center
Santiago De Los Caballeros, Provincia de Santiago
08.2019 - 02.2020
- Company Overview: Worked for Dollar Phone Pin less campaign
- Worked for Dollar Phone Pin less campaign, I was in charge of selling their products and services to small and medium businesses using soft and hard sells skills
- Conducted product demonstrations for potential clients, showcasing the unique selling points of each item in a persuasive manner.
- Facilitated successful contract negotiations with foreign suppliers or distributors due to fluency in multiple languages.
- Managed accounts receivable for assigned territory, ensuring timely payments from clients while maintaining clear records of all transactions.
- Generated new leads through targeted cold calling, increasing the client base for the company.
Customer Service Representative
Veltrex del Cibao
Santiago De Los Caballeros, Provincia de Santiago
04.2018 - 04.2019
- Company Overview: Worked for Unlimited Vacation Club (UVC), a vacation membership club
- Worked for Unlimited Vacation Club (UVC), a vacation membership club in which I was in charge of booking vacations for club members with the best customer service
- Managed approximately 30 incoming calls and 15 outbound calls per day from customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Quality Analyst
Data Vimenca
Santiago De Los Caballeros, Provincia de Santiago
02.2016 - 05.2017
- Worked in the chargeback department for the clover machines, providing customer service.
- I was promoted to Quality Analyst for this department
- I was in charge of agents who needed feedback, follow-ups, and action plans to improve their customer service
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Increased first-call resolution rates by closely examining call recordings, pinpointing inefficiencies, and suggesting solutions.
Customer Service Representative
Data Vimenca
02.2014 - 02.2016
- Worked on the Western Union campaign, sending and receiving money orders always providing the best customer service
- Managed approximately 80-100 incoming calls per day.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelors - Business Administration
Universidad Abierta Para Adultos (UAPA)
Santiago De Los Caballeros 01.2017 - 10.2022
High School Diploma -
Instituto Politécnico Industrial De Santiago (IPISA)
Santiago, RD 08.2009 - 08.2013
Skills
Spanish
English
Graphic Design
Microsoft Office
Recruitment Specialist
Sourcer Specialist
Customer Service
Quality Analyst
Problem Solving
undefinedOther Studies
- Advance English course, ELI (English Language Institute), Stgo., R.D.
- English as a second language (ESL), VRAE (Valley Regional Adult Education), Shelton, Connecticut
- Graphic design course, La centenaria, Stgo., R.D.
- Business coaching, INFOTEP
Personal Information
- ID Number: 402-2367402-5
- Age: 29
Certification
Certified Business Coach, INFOTEP - 48 HOURS
Riding Adventure Motorcycles
I am a adventurous person, I like to ride my bike and discover new places in my country while enjoying the beautiful landscape and weather.
Timeline
Executive Sales Manager
Boxeracing
10.2022 - Current
Recruiter/Sourcer
Nearshore Staffing
09.2021 - 03.2025
Analyst
Synergies
03.2021 - 09.2021
Customer Service Representative
CCD Contact Center
02.2020 - 04.2020
Bilingual Sales Representative
Skymax Contact Center
08.2019 - 02.2020
Customer Service Representative
Veltrex del Cibao
04.2018 - 04.2019
Bachelors - Business Administration
Universidad Abierta Para Adultos (UAPA)
01.2017 - 10.2022
Certified Business Coach, INFOTEP - 48 HOURS
02-2016
Quality Analyst
Data Vimenca
02.2016 - 05.2017
Graphic design course, La centenaria (Stgo., R.D.)
06-2015
(ESL) at VRAE (Valley Regional Adult Education , Shelton. Connecticut
11-2014
Customer Service Representative
Data Vimenca
02.2014 - 02.2016
High School Diploma -
Instituto Politécnico Industrial De Santiago (IPISA)
08.2009 - 08.2013
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