Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DIEGO SANTANA

DIEGO SANTANA

Santo Domingo,D.N.

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Patient Referral Coordinator

PedCare Medical Group
Texas, USA
12.2022 - 03.2025
  • Coordinated patient referrals among healthcare providers and specialists to enhance efficiency.
  • Managed appointment scheduling for referred patients, ensuring timely access to care.
  • Collected necessary information from patients to facilitate accurate referrals.
  • Maintained precise records of referral statuses and follow-ups for effective tracking.
  • Resolved patient inquiries regarding referral processes to improve understanding.
  • Collaborated with medical staff to ensure timely completion of referrals.
  • Educated patients on referral processes and next steps to ensure clarity.
  • Compiled reports detailing daily, weekly, and monthly referral processing metrics.

Matching Specialist Team Leader - Outbound Sales/Cold Caller

Broadway Support Services
Santo Domingo, Dominican Republic
12.2019 - 05.2022
  • Facilitated debt relief for US citizens through thorough client assessments.
    Matched clients with suitable debt management programs based on specific financial needs.
  • Facilitated meetings to discuss project updates and address team challenges.
  • Analyzed feedback to identify areas for service improvement and innovation.

Social Care Agent & Floor Support – Chat & Voice

Conduent
Santo Domingo, Dominican Republic
01.2017 - 11.2019
  • Provided customer support via social media, chat, and voice channels for telecommunications company.
  • Handled billing inquiries, technical issues, and general customer questions efficiently.
  • Utilized CRM systems to document and track all customer interactions accurately.
  • Assisted in training new agents on company policies and procedures to enhance service quality.

Customer Service

ERC International
Santo Domingo, Dominican Republic
01.2016 - 11.2017
  • Filed and followed up on house warranty claims for HVAC, appliances, and plumbing issues.
  • Coordinated with partnered vendors based on availability and location for timely resolutions.

Education

High School Diploma -

Skills

  • Effective communication
  • Time management
  • Relationship building
  • Customer service
  • HIPAA compliance
  • Billing inquiries
  • Technical support
  • CRM management
  • Appointment scheduling
  • Inbound and outbound calling
  • Referral coordination
  • Cold calling

Languages

English (C1), Spanish (Native)

Timeline

Patient Referral Coordinator

PedCare Medical Group
12.2022 - 03.2025

Matching Specialist Team Leader - Outbound Sales/Cold Caller

Broadway Support Services
12.2019 - 05.2022

Social Care Agent & Floor Support – Chat & Voice

Conduent
01.2017 - 11.2019

Customer Service

ERC International
01.2016 - 11.2017

High School Diploma -

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DIEGO SANTANA