Dick Donalson Jean
Santo Domingo Este,01
Summary
My name is Dick Donalson Jean, I am from Haiti, 33 years old, I am living in Dominicain Republic .I am hardworking individual who has over 14 years of giving professional,efficient and high quality service to various call center companies. I am skilled communicating with clients over emails and phone . I can also manage Microsoft word ,Microsoft excel ,Microsoft power point , Microsoft outlook Microsoft project
. I speak French, Spanish ,English and Creole. I have experience with live chat . I am also a team player I am the type a person always there to help my co-workers. I look forward to working with you in providing excellent customer service anything else you may need help with.
Overview
15
15
years of professional experience
Work History
Customer Support Specialist
Newtech
Santo Domingo, Santo Domingo
05.2023 - 07.2024
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Maximized customer satisfaction by handling customer email and telephone interactions.
Customer Service Representative
CCD
Santo Domingo, Santo Domingo
09.2018 - 09.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Supervisor
|Vixcicom, LLC
Santo Domingo, Santo Domingo
11.2014 - 12.2017
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
Lead Customer Service Representative
Alorica
01.2012 - 01.2014
- I was working for Samsung as a customer service back-office agent. I was creating tickets for refunds.
- Provided guidance and support to customer service representatives.
- Assisted in resolving escalated customer complaints.
- Developed customer service policies, procedures and standards.
- Monitored team performance and provided feedback for improvement.
Customer Service Lead
Stream Global Service
01.2010 - 01.2012
- I was working for Dish cable as a sales agent.
- Handled customer inquiries and complaints in a professional manner.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Directed customer service staff activities, including training, coaching and performance management.
- Maintained accurate records of customer interactions and transactions.
Education
High School Diploma -
FLoti Maria
Santodomingo06-2011
Bachelor of Business - Business
Pucmm
Santo DomingoSkills
- Microsoft Word
- Microsoft Excel
- Microsoft Teams
- Avaya
- Slack
- Salesforce
- VMWare
- Customer service excellence
- Sales Support
- Appointment Scheduling
- Service desk support
- Consultative Sales
- Inbound and Outbound Calling
- Customer Service
Languages
- English
- French
- Creole
- Spanish
Languages
French
First Language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Timeline
Customer Support Specialist
Newtech
05.2023 - 07.2024
Customer Service Representative
CCD
09.2018 - 09.2022
Customer Service Supervisor
|Vixcicom, LLC
11.2014 - 12.2017
Lead Customer Service Representative
Alorica
01.2012 - 01.2014
Customer Service Lead
Stream Global Service
01.2010 - 01.2012
High School Diploma -
FLoti Maria
Bachelor of Business - Business
Pucmm
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