Diana Alvear
Norwalk,CA
Summary
A team leader with customer service experience, strict work ethic & personal drive. A self-motivated, dependable, hardworking individual who enjoys being in service to others. Seeking a career position in an organization where i can utilize my skills. Pride is taken in the quality of work produced.
Overview
8
8
years of professional experience
Work History
Admin/Receptionist/Payroll Clerk
Partners Personel
Santa Fe Springs, CA
07.2022 - 03.2023
- Greeted visitors and provided them with assistance
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Scheduled appointments for clients, customers, and other visitors
- Helped applicants with filing out applications
- Handed their paycheck
- Filed out their sick day form
- Made sure the office was organized
- Timekeeper for employees
- Made copies of applicants info.
Payroll Clerk
ATV (American Tire Depot)
Vernon, CA
09.2019 - 07.2022
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator
- Processed employee rehires, transfers, terminations, garnishments and withholdings
- Established employee payroll files and updated existing files with new information
- Enter time corrections on system
- VOE (verification of employment)
- Enter new employee in system & Term
- Cut checks
- Manual checks
- Software paycom / ADP
- Garnishments
- File
- Process payroll for 400 plus employees.
Sales
ATV (American Tire Depot)
Vernon, CA
09.2017 - 09.2019
- Helped customers find specific products, answered questions and offered product advice
- Kept accurate and detailed client records client contacts and follow-ups
- Answered customers questions, shared product knowledge and researched pricing and availability
- Ranked #1 in sales department
- Come calls
- Replied to emails and answered phone calls
- Built relationship with clients
- Send pictures of product to clients.
Insurance Agent
Freeway Insurance Agency
Hawaiian Gardens, CA
05.2015 - 09.2017
- Analyzed customer needs and provided best options, upselling products and services
- Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals
- Quote auto insurance
- Amended policies for auto insurance policyholders
- Cold calls
- Resolve policyholders concerns regarding policy limit & Coverage
- General office work
- Replied to clients emails
- Present wed auto insurance presentation.
Call Center
Cindy's Jumpers
Paramount, CA
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Explain concession machine and game function
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Quoted service and products via email and phone
- Processed orders
- General office work
- Managed high-volume of inbound and outbound customer calls
- Explained key information regarding products and services to customers to encourage informed decision-making
- Helped customer Fill in contract
- Negotiate deal with customer.
Education
High School Diploma -
Paramount High School
Some College (No Degree) Accounting And Finance -
Cerritos College
Skills
- Critical Thinking
- Microsoft Office
- Strong telephone skills
- Customer service
- Punctual
- Software paycom / ADP
- Bilingual / Spanish
- Sales
- Logical & reasonable
- Decision-making
- Responsible / Reliable
Timeline
Admin/Receptionist/Payroll Clerk
Partners Personel
07.2022 - 03.2023
Payroll Clerk
ATV (American Tire Depot)
09.2019 - 07.2022
Sales
ATV (American Tire Depot)
09.2017 - 09.2019
Insurance Agent
Freeway Insurance Agency
05.2015 - 09.2017
Call Center
Cindy's Jumpers
High School Diploma -
Paramount High School
Some College (No Degree) Accounting And Finance -
Cerritos College
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