Diamond Jacobs
Atlanta,GA
Summary
A goal-oriented professional with over 5 years of experience in resolving complex client inquiries managing billing processes, payment processing, and account reconciliation. Demonstrated proficiency in enhancing customer satisfaction levels by effectively addressing concerns and ensuring transparent communication. Known for meticulous attention to detail and the ability to streamline operations, leading to increased operational efficiency. Experienced in meeting deadlines and working under pressure with a high level of awareness and adaptability in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Palomar Medical Center
San Diego, California
11.2023 - Current
- scheduling appointments for providers, primary care, internal medicine, also cardiology some speciality calls where they need assistance,
- Answered over 60-65 average daily phone calls to schedule appointments and address patient inquiries.
- data entry
- checking information and availability
- sending messages to back- office staff, messages from patience, rescheduling appointments, verifying insurance
- they use NexGen System.
Economic Support Specialist
DFCS | Focus People
Atlanta, GA
03.2023 - 10.2023
- Provided economic support and guidance to clients, ensuring their understanding of and access to various financial assistance programs
- Assisted callers with the PEBT application and reported account activities daily
- Utilized advanced automated systems, including SUCCESS, to optimize the processing of client applications and maintain accurate records
- Addressed and resolved client inquiries related to financial assistance and billing, ensuring client satisfaction and trust while adhering to agency standards
- Managed billing processes, including invoice generation, payment collection, and account reconciliation to ensure timely revenue flow and accurate financial records.
Stay at Home Mom
07.2021 - 02.2023
- Oversaw household operations and facilitated children's educational activities.
Appointment Setter (Remote)
Brewton Dental Care
Brewton, AL
08.2018 - 09.2021
- Managed patient scheduling remotely, ensuring optimal appointment allocation and efficient utilization of dental professionals' time
- Engaged with patients via phone and email, providing information about available services, confirming appointments, and addressing any scheduling inquiries
- Assisted in administrative tasks such as updating patient information, managing cancellations, and maintaining an organized digital calendar
- Engaged with patients to gather and confirm insurance details, ensuring records were consistently updated.
Pharmacy Assistant
Kroger
Macon, GA
02.2021 - 06.2021
- Efficiently filled all patient prescriptions, ensuring accuracy in retrieving, counting, pouring, weighing, measuring, and mixing medications
- Entered customer information into the pharmacy's computer program, ensuring data accuracy and confidentiality
- Operated the cash register and handled miscellaneous duties as assigned
- Managed inventory by stocking re-orders, ensuring medications were readily available, and minimizing stock shortages.
Sales Associate
Verizon
Macon, GA
07.2017 - 07.2018
- Achieved a 99.5% customer approval rating by adopting a compassionate and empathetic approach in all customer interactions
- Consistently met and frequently exceeded monthly sales targets through strategic upselling and cross-selling
- Engaged with customers to understand their telecommunications needs, providing tailored recommendations for phones, plans, and accessories
- Addressed customer account inquiries, plan modifications, and technical challenges, reinforcing brand loyalty and ensuring satisfaction.
Education
Associate of Science in Health Information Technology -
DeVry University
06.2017
High School Diploma -
Eisenhower High School
05.2013
Skills
- Creative problem solver
- Team leadership
- Active listening
- Relationship building
- Client communication
- Account reconciliation
- Sales operations
- Customer service expert
- Financial analysis
- Payment processing
- Invoice generation
- Report writing
- Appointment scheduling
- Office administration
- Upsell techniques
- Data entry accuracy
- CPT coding knowledge
- Microsoft Office Suite
Timeline
Call Center Representative
Palomar Medical Center
11.2023 - Current
Economic Support Specialist
DFCS | Focus People
03.2023 - 10.2023
Stay at Home Mom
07.2021 - 02.2023
Pharmacy Assistant
Kroger
02.2021 - 06.2021
Appointment Setter (Remote)
Brewton Dental Care
08.2018 - 09.2021
Sales Associate
Verizon
07.2017 - 07.2018
Associate of Science in Health Information Technology -
DeVry University
High School Diploma -
Eisenhower High School
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