Deyvi Medina Mednez
Bachelor Of Business Administration, Accounting Assistant, Interpreter.
Santo Domingo,01
Summary
Driven Customer Service Representative with a proven track record at Teleperformance, adept in resolving customer complaints and enhancing satisfaction through active listening and effective call management. Demonstrated ability to handle high-stress situations with professionalism, significantly boosting loyalty and repeat business. Skilled in product knowledge and customer service, ensuring prompt and accurate support to customer inquiries.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Teleperformance
10.2022 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
BBA -
Universidad Madre Y Maestra
Avenida Sarasota 05.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Teleperformance
10.2022 - 08.2024
BBA -
Universidad Madre Y Maestra
05.2001 -
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