Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Deury Cuevas Sosa

Santo Domingo

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Teleperformance
05.2023 - 02.2024


  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Boosted customer retention by promptly handling complaints and providing appropriate solutions.

Education

Bachelor of Science - Computer Science And Programming

UNICARIBE
Autopista 30 De Mayo
12.2022

Skills

  • Call Management
  • Paperwork Processing
  • Scheduling
  • Data Collection
  • Data Entry
  • Information Security
  • Call Center Operations
  • Problem Resolution
  • Active Listening
  • Computer Proficiency

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Teleperformance
05.2023 - 02.2024

Bachelor of Science - Computer Science And Programming

UNICARIBE

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Deury Cuevas Sosa