Desten Wright
Holbrook MA,MA
Summary
Self-motivated Virtual Assistant with strong organization and project management skills. Coordinating multiple, concurrent tasks efficiently and with attention to detail. Strong communication with all levels of workforce, from business executives to hourly workers.
I love meeting new people to work with I am friendly. I get my job witch is my priority done by any means possible with no distractions . Determined student with academic discipline knowledge and drive to succeed. Offers skills in written and verbal communication and multitasking. Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. thank you
Overview
8
8
years of professional experience
1
1
Certification
Work History
Virtual Assistant
konviere
Massachusetts , AZ
03.2019 - 06.2022
- Organized and managed calendars, appointments, and travel arrangements for clients.
- Generated weekly progress reports detailing tasks completed during the week.
- Managed customer inquiries through email and telephone communication.
- Scheduled meetings with stakeholders via video conferencing tools.
Call Center Representative
Cohere Health
Boston MA , MA
06.2017 - 03.2019
- Utilized strong organizational skills while managing multiple tasks simultaneously.
- Answered call lights promptly and responded to patient requests in a timely manner.
- Organized medical records for patient care plans and ensured accuracy.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Attended regular training sessions on updates and changes within the industry or organization.
Customer Service Representative
Amazon
Randolph MA, MA
06.2014 - 03.2015
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
GED -
Holbrook High School
Holbrook MA03-2020
TECCA Connections Academy
Online School Boston MASkills
- Communication love to find ways to communicate with people
- Multitasking
- Computer Skills
- Basic Math
- Problem-Solving
- Remote Office Availability
- Networking
- Organization and Time Management
- Decision-Making
- motivated
- collaboration
- writing
- planning
- team player
- adaptability
- Quality Control
- Critical Thinking
- Reading Comprehension
- Customer Relationship Management (CRM)
- Problem Resolution
- Research
- Calendaring
- Call Center Operations
- Customer Service
- Customer Assistance
- Order Taking
- Team Leadership
- Analytical Skills
- Analytical Thinking
Certification
- drivers license
Languages
English
First Language
Spanish
Elementary (A2)
A2
Affiliations
- love to work out
- love spending time with family
- love my hair
- love playing basketball
- fashion
Timeline
Virtual Assistant
konviere
03.2019 - 06.2022
Call Center Representative
Cohere Health
06.2017 - 03.2019
Customer Service Representative
Amazon
06.2014 - 03.2015
GED -
Holbrook High School
TECCA Connections Academy
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