Demián Alfredo Boura Zabala

• Network Design & Implementation:
  Plans and deploys network infrastructure tailored to organizational needs, focusing on performance, scalability, and security.
• System Integration & Optimization:
  Ensures seamless integration of various systems and continuously optimizes network performance for efficiency.
• Security Management:
  Implements security measures to protect data, ensuring compliance with industry standards and addressing emerging threats.
• Troubleshooting & Support:
  Provides swift technical support, diagnosing and resolving network issues to minimize disruptions.
• Constant professional development acquiring up to date certifications on Mikrotik, Ubiquity and Aruba hardware.

• Unified Communication Solutions (Grandstream):
  Designs and integrates comprehensive communication systems, including VoIP, video conferencing, and IP PBX solutions, tailored to business needs using Grandstream's robust platform.
• Advanced Routing & Network Management
  Implements and optimizes network routing, firewall configurations, and bandwidth management, VLAN configurations.
• Network Architect
  Design and development of small, medium and large scale projects focusing on AP placements, structural cabling design and planning.

• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Oversaw IT department operations and training.
• Field technician

⦁ Development of educational technology integration projects in schools and universities.

⦁ Integration of the entire ecosystem of Apple products and solutions applied to the educational sector.

⦁ Individual or group workshop sessions with teachers to help them adapt to and overcome various situations when integrating technology into their teaching process.

⦁ Edu-zone representative in the Dominican Republic.

⦁ Ed-tech solutions consultant.

⦁ Multiple Workshops in several countries around South and Central America, Colombia, Ecuador, Argentina, Mexico.

• Apple Certified Macintosh Technician, servicing all apple products.
• Customer support.
• Warranty and Out of Warranty service provider for all Apple products.
• Maintenance of tools and inventory. ⦁
• Training and skill development of other technicians on all of the iStore Venezuela AASP locations.
• Quality of service and service metrics (ACSE Metrics) Parts per repair, First time fix, Repair turn around time rate, and Known bad board and parts return time rate.
• First Apple Premium Service Provider in the country, Year 2015, iStore Millenium Mall