DEILYS SHANELLYS FIGUEROA SOCORRO
Santo Domingo Este
Summary
Motivated and technologically skilled university student ready to utilize passion and abilities to drive company mission. Positive attitude and willingness to learn new systems. Fully committed to contributing expertise and making a meaningful impact.
Overview
5
5
years of professional experience
Work History
High School Office Assistant
Centro Educativo Isabelita La
01.2021 - Current
- Transcribed and organized information
- Assisted with the enrollment process for new students, verifying required documentation was submitted correctly and promptly entered into the database system.
- Improved office efficiency by managing student records and updating information in a timely manner.
- Managed phone and phone messages.
- Organized school events and activities, promoting a sense of community among students, staff, and parents.
Office Assistant
Canyon Village Eatery
05.2024 - 09.2024
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Verified timekeeping records and handled any discrepancies with employees.
Agent Services Representative
Teleperformance
04.2023 - 09.2023
- Assisted clients with account management, effectively reducing service-related issues.
- Enrolled and sold products and services via inbound phone calls, email and chat.
- Achieved established monthly goals.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
Secretary
Kera Vital Plus
01.2020 - 01.2021
- Customer services
- Scheduled appointments and followed up with clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed files, entered data, and performed clerical tasks.
Education
UNIVERSIDAD - Tecnico En De Empresas, 7mo Semestre Lic. En Contabilidad
Universidad Autonoma De Santo Domingo
10.2024
Ingles Por Inmersión
Dominico Americano
Distrito Nacional 11-2021
BACHILLERATO -
Instituto Politecnico Prof.Juan Bosch
01.2017
Skills
- Attention to detail
- Teamwork
- Adaptability
- Microsoft office
- Customer service
- Problem-solving
References
- LUISA LUIS, 829-918-7644
- ISABEL GABRIEL, 809-858-4407
Hobbies
- Camping: I enjoy camping, which helps me develop skills in organization, leadership, and problem-solving in natural environments.
- Singing Lessons: I take singing lessons, which improve my expression and focus, as well as foster discipline and perseverance.
- Calligraphy: I practice calligraphy, an activity that helps me enhance my attention to detail, patience, and artistic skills. Calligraphy allows me to develop manual dexterity and precision, qualities I apply to my work and projects.
Timeline
Office Assistant
Canyon Village Eatery
05.2024 - 09.2024
Agent Services Representative
Teleperformance
04.2023 - 09.2023
High School Office Assistant
Centro Educativo Isabelita La
01.2021 - Current
Secretary
Kera Vital Plus
01.2020 - 01.2021
UNIVERSIDAD - Tecnico En De Empresas, 7mo Semestre Lic. En Contabilidad
Universidad Autonoma De Santo Domingo
Ingles Por Inmersión
Dominico Americano
BACHILLERATO -
Instituto Politecnico Prof.Juan Bosch
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