Dayenne Loretta De La Cruz Batisgta
Punta Cana,La Altagracia
Summary
Results-driven Management professional with 25 years of experience in Vacation Club operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
25
25
years of professional experience
Work History
Operations Manager
Legendary Vacation Club
Punta Cana, La Altagracia
01.2022 - Current
- Leading a staff of 71 members
- Daily and weekly meetings with the staff
- Assuring the compliance of the rules and regulations within the purchase contracts.
- In charge of supervising any construction or remodeling of areas of the club
- Weekly meeting with hotel management
- Purchase of any furniture, paperwork, vehicles, etc that is needed for the operation of the club
- monthly inventory
- Interviews and hiring of new staff
- Teaming up with HR area to get the best results from our staff members
- Supervision of all areas of the operation of the club daily
- Team building activities
- Organization of the yearly members event
- Resolve any matter in regards to complaints by the members of the club
Operations Manager
Unlimited Vacation Club
Punta Cana, La Altagracias
06.2016 - 08.2021
- Leading a staff of 18 members
- Daily and monthly reports
- Assuring that contracts are correct and are done according to the rules and regulations of the club
- Daily Revision of the contract documentation with the staff
- Weekly meeting with Sales Managers to work on opportunity areas.
Multi-Unit Operation Manager
Occidental Vacation Club
Punta Cana, La Altagracia
07.2006 - 01.2016
- In charge of leading a staff of 45 members in different locations (dom. rep, Aruba & Costa Rica)
- supervision of the contracts sign
- training the new staff and also follow up training with the current staff
- Monthly Sales Reports
- Daily Sales Reports
- Inventory of Sales documentation
- Inventory and purchase of furniture
- Weekly meeting with Hotel Managment.
- Controlling that all member benefits during their stay in the differene locations are complied
Verification Loan Officer
Occidental Vacation Club
Punta Cana, La Altagracia
02.2002 - 07.2006
- Explain the details of the purchased contract
- Clarify the benefits of the membership
- Signature process of contract
- Daily Purchase Reports
- Revision of the Documents of the contract
- Registered of contracts for Payroll
- Monthly Sales Reports
Verification Loan Officer
Occidental Vacation Club
Puerto Plata, Puerto Plata
01.1999 - 02.2002
- Explain the details of the purchased contract to the new members
- Clarify questions
- Explain the benefist
- Signature process of contract
VIP Hostess
Occidental Vacation CLub
Puerto Plata, Puerto Plata
12.1998 - 12.1999
- Receive the guest invited by the promotor
- Explain the purpose of the invitation and sign the disclaimer
- Deliver the guest to the assigned Sales rep
- Check out of the guest at the end of the presentation and giving the gift offered.
Sales Representative
Occidental Vacation Club
Puerto Plata, Puerto Plata
08.1998 - 12.1998
- Showed our guest our hotel and the instalations
- Explained the benefits of the membership and how to use it
Education
High School Diploma -
Spaarne Lyceum Haarlem
Haarlem, The Netherlands05-1996
Language Interpretation and Translation
Hogeschool Maastricht
Maastricht, The NetherlandsSkills
- Workflow Optimization
- Performance Reporting
- Decision-Making
- Staff Retention
- Onboarding and Orientation
- Labor Relations
- Maintenance Planning
- Inventory Management
- Customer Service
- Process Improvement
- Strategic Planning
- Interpersonal Communication
- Fluent in English, Spanish, Dutch
- Cultural Awareness
- Goal Setting
- Purchasing and Procurement
- Multi-Site Operations
- High-Pressure Environments
- Team Leadership
- Planning and Implementation
Languages
Dutch
First Language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
German
Intermediate (B1)
B1
Portugues
Upper Intermediate (B2)
B2
Timeline
Operations Manager
Legendary Vacation Club
01.2022 - Current
Operations Manager
Unlimited Vacation Club
06.2016 - 08.2021
Multi-Unit Operation Manager
Occidental Vacation Club
07.2006 - 01.2016
Verification Loan Officer
Occidental Vacation Club
02.2002 - 07.2006
Verification Loan Officer
Occidental Vacation Club
01.1999 - 02.2002
VIP Hostess
Occidental Vacation CLub
12.1998 - 12.1999
Sales Representative
Occidental Vacation Club
08.1998 - 12.1998
High School Diploma -
Spaarne Lyceum Haarlem
Language Interpretation and Translation
Hogeschool Maastricht
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