Dayan Vargas
Santo Domingo
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
DebtFreedom
12.2022 - Current
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Resolved account issues to build rapport and relationships with clients.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Created customer support strategy to increase customer retention.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Standardized office structures and processes to promote collaboration and increased performance.
Farm Supervisor
CPA Nico Lopez
11.2021 - 11.2022
- Planned schedule for crop rotation, plantings and harvest.
- Worked on cultivation plans for crop production operations.
- Maintained and repaired various farming equipment.
- Raised and hand-sowed certified natural crops.
- Purchased supplies such as seed, pesticides and fertilizer.
- Led team of 20 skilled and unskilled farm personnel.
- Assessed farm activities to comply with government regulations.
- Developed advanced understanding of farm operations, purchasing needs and labor requirements.
- Directed sustainable waste recycling operations to reduce environmental impact.
- Branched farm out into new areas by adding tours, special events and customer activities.
- Marketed farm products.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance and minimizing waste.
Customer Service Representative
Iberostar Selection Varadero
09.2015 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
IAPDA Certificate - Debt Specialist Certification
IAPDA
USA12.2022
Postgraduate Diploma - PgDip
Hotel And Tourism School.
Varadero,Cuba03.2017
Bachelor of Arts - English Language And Literature
University of Matanzas
Matanzas City.Cuba07.2015
Certificate - Diploma of Marketing, Communications, And Public R
Cuban Association of Social Communicators
Matanzas,Cuba03.2014
Skills
- Account Authorizations
- Policy Enforcement
- Performance Evaluations
- Handling Escalations
- Staff Training
- Continuous Improvements
- Time Management
- Customer Implementation
- Maintaining Clean Work Areas
- Report Preparation and Analysis
- Leading Team Meetings
- Work Prioritization
- Workflow Management
- Team Management
- Positive and Constructive Feedback
- Corrective Actions
Languages
Spanish
Native language
English
Proficient
C2
French
Intermediate
B1
Timeline
Customer Service Supervisor
DebtFreedom
12.2022 - Current
Farm Supervisor
CPA Nico Lopez
11.2021 - 11.2022
Customer Service Representative
Iberostar Selection Varadero
09.2015 - 10.2020
IAPDA Certificate - Debt Specialist Certification
IAPDA
Postgraduate Diploma - PgDip
Hotel And Tourism School.
Bachelor of Arts - English Language And Literature
University of Matanzas
Certificate - Diploma of Marketing, Communications, And Public R
Cuban Association of Social Communicators
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